People Coordinator (Volunteer Services)

Wood Green; Godmanchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A charitable organization in Godmanchester seeks a People Coordinator (Volunteers) to enhance the volunteer experience. You will manage the full volunteer lifecycle, providing support from onboarding to offboarding. The ideal candidate will have a Level 3 vocational qualification or equivalent experience, strong communication skills, and a passion for volunteer engagement. This hybrid role offers a salary of £25,553 per annum along with generous leave and benefits, including healthcare support and pension contributions.

Benefits

36 days annual leave

Up to 8% employer pension contributions

Support towards healthcare costs

Employee wellbeing package

Life assurance (4x salary)

Enhanced parental leave

Exclusive discounts on popular brands

25% discount in charity shops

Qualifications

• Experience working with volunteers is required.
• Must have excellent communication and organisational skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Coordinate all stages of the volunteer lifecycle.
• Provide excellent customer service to volunteers and managers.
• Maintain accurate data in the applicant tracking system.
• Uphold best practices in volunteer management.

Skills

Highly organised

Excellent attention to detail

Confident communicator

Strong interpersonal skills

Skilled at managing multiple priorities

Education

Level 3 vocational qualification (CIPD or equivalent)

Job description

At Woodgreen Pets Charity our volunteers are at the heart of everything we do bringing invaluable energy, skills and passion to our mission. We are committed to creating a positive, inclusive and supportive volunteer experience for every individual who chooses to give us their time.

We are looking for a proactive, organised and people-focused People Coordinator (Volunteers) to join our People team. In this vital role you will play a critical part in delivering a professional, effective and efficient service across the charity ensuring our volunteers feel supported and valued throughout their journey with us.

With a clear focus on the full volunteer lifecycle — from onboarding to offboarding, our successful applicant will be the first point of contact for all volunteer-related queries, providing excellent customer service to both managers and volunteers. They will ensure our volunteers feel connected, supported and appreciated from the moment they join us to the moment they leave. By delivering excellent coordination, clear communication and reliable administration, they will help to ensure that we provide a first-class volunteer experience that empowers individuals to make a meaningful contribution to our cause. Flexibility in this role is essential, as they will occasionally need to provide cover and support across the wider People Coordinator team.

They will;

• Work with the wider Woodgreen team to develop, implement and continuously improve the volunteer onboarding experience.
• Regularly review and update volunteer policies, handbooks, agreements and People Hub content.
• Be an expert on communicating and advising new volunteers on policies, safeguarding and relevant information to ensure compliance requirements are met.
• Support with the coordination of all stages of the volunteer lifecycle, including recruitment, onboarding, induction, training, recognition, engagement, and offboarding.
• Maintain accurate data in the applicant tracking system (ATS) and volunteer databases.
• Act as a first point of contact for volunteer queries, providing timely and supportive responses, triaging to other team members where necessary.
• Uphold best practice in volunteer management, promoting an inclusive and positive culture.
• Monitor volunteer feedback and support continuous improvement.

If you have a Level 3 vocational qualification (CIPD or equivalent) or relevant experience working with volunteers and are;

• Highly organised with excellent attention to detail.
• A confident communicator with strong interpersonal skills.
• Passionate about volunteer engagement and creating positive experiences.
• Skilled at managing multiple priorities in a fast-paced environment.

We would love to hear from you!

This is a full time, permanent, hybrid position with the expectation that the successful candidate will work approximately 2 days a week from our Godmanchester site.

In addition to a starting salary of £25,553 per annum, you will receive;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.