Patient-Centric Receptionist (Mental Health)

NHS; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Tees Valley is looking for a compassionate Receptionist to provide efficient reception services for patients and visitors. You will join a multi-professional team, ensuring high-quality customer service while supporting individuals with mental health conditions. The role requires strong organizational skills, empathy, and the ability to work under pressure. Qualifications include ITQ Level 2 and relevant experience. Flexible working hours, excellent communication skills, and a commitment to quality service are vital for success.

Qualifications

• Preferred experience in mental health environment.
• Ability to communicate effectively in distressing situations.
• High level of customer service skills.

Responsibilities

• Provide a comprehensive reception service for all patients.
• Support and assist in the Hotel Services Team.
• Work within defined procedures while providing empathy.

Skills

Customer service skills

Communication skills

Organisational skills

Empathy

Time management skills

Education

ITQ Level 2 or equivalent qualification

NVQ Level 2 in Customer Service

GCSE in Maths and English grade C or above

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A healthcare organization in Tees Valley is looking for a compassionate Receptionist to provide efficient reception services for patients and visitors. You will join a multi-professional team, ensuring high-quality customer service while supporting individuals with mental health conditions. The role requires strong organizational skills, empathy, and the ability to work under pressure. Qualifications include ITQ Level 2 and relevant experience. Flexible working hours, excellent communication skills, and a commitment to quality service are vital for success.