Passenger Service Agents - Edinburgh

Jet2careers; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airline company in Edinburgh is seeking dedicated customer service professionals to join their team. You will assist customers with their travel needs from check-in to boarding, ensuring safety and a positive experience. This physically demanding role offers a competitive hourly wage, flexible hours, and additional benefits including holiday pay and colleague discounts.

Benefits

Free car parking

34 days holiday entitlement

Colleague discounts

Recommend a Friend scheme

Paid training course

Qualifications

• Passionate about delivering outstanding customer service.
• Able to stay calm and focused under pressure.
• Adaptable, self-motivated, and a team player.
• Demonstrates initiative and accountability.

Responsibilities

• Provide friendly customer service until customers board their flight.
• Assist customers at check-in and self-service kiosks.
• Follow all safety and security procedures.
• Support colleagues during disruptions and delays.

Skills

Customer service

Calm under pressure

Adaptability

Teamwork

Initiative

Job description

Salary: £12.53 per hour plus unsociable shift allowance of £3.13

Contract Type: Fixed Term

What will you do in the role?

• Create Memories: Throughproviding our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
• Are adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

What can we offer you?

• Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part-time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

• 20 or 30 hour per week contracts available on a Fixed Term basis until November 2026.
• Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!