Parts Manager

Cooks Motor Group; Hailsham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading automotive organization is seeking a Parts Manager for its Hailsham location. The role involves managing the parts team, ensuring outstanding customer service, and driving business success. Our ideal candidate will possess strong communication and organizational skills, alongside experience in the automotive industry. Enjoy competitive benefits like generous annual leave, retail discounts, and a supportive work environment. Be part of an innovative team dedicated to providing exceptional experiences for customers and colleagues.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Healthcare access

Paid volunteer day

Company share purchase plan

Training and development opportunities

Qualifications

• Experience in the automotive industry is essential.
• Excellent organisation skills, with experience in high-level reporting.
• Experience working in an agile environment.

Responsibilities

• Communicate and motivate parts teams to adapt to changing needs.
• Lead a team and empower local decision-making.
• Ensure parts teams operate effectively.
• Develop strategic decisions to meet business needs.
• Review country KPIs and address trends.
• Conduct performance and development reviews.

Skills

Excellent communication skills

Organizational skills

Leadership and coaching

Experience in the automotive industry

Agile environment experience

Job description

Parts Manager – BMW Hailsham

Want to be the best you can be? It's what drives us too.

Working in our parts department as a Parts Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle‑to‑work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open to flexible workingoptions – just ask

What you’ll do day to day

• Effectively communicate and motivate the bodyshop aftersales teams, as well as adapt to the changing needs of the company.
• Proactively lead a team, being present in the field and ensuring they are empowered to make the right local decisions to drive the business forward.
• Direct and focus available resources to ensure parts teams operate effectively and efficiently.
• Develop and drive strategic decisions for the parts organization to meet current and future business needs.
• Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues.
• Carry out quarterly performance and development reviews with managers, understanding what is needed for them to develop their role, setting clear goals, expectations, and follow ups.
• Constantly assess parts improvements.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Experience within the automotive industry is essential.
• Excellent organisation skills, with experience in high‑level reporting.
• Experience working in an agile environment, where you have responded quickly to changing business needs.
• An open and approachable leadership style, with experience in leading, motivating, and coaching managers.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.