Parts Advisor

BMW; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company in Cambridge is looking for a Parts Advisor. In this role, you will provide excellent customer service, advise on parts availability, and manage part logistics. Candidates should possess strong communication skills and be proficient in IT, including Microsoft Office. You will also enjoy benefits such as 33 days of annual leave, discounts on vehicles, and a pension scheme. If you have a valid UK driving license and a passion for service, we want to hear from you.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Training and development opportunities

Qualifications

• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment.
• Proficient in IT, with experience of using web-based systems and Microsoft applications.
• Must hold a valid UK driving licence.

Responsibilities

• Provide guidance to customers on the availability of parts.
• Receive, log, and accurately allocate parts and consumables from suppliers.
• Deliver outstanding customer service to both external and internal customers.

Skills

Customer service skills

Excellent communication

Time management

IT proficiency

Organisational skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Group1 Cambridge is looking for a Parts Advisor.

Your role

Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What you’ll do day to day

• Provide guidance to customers on the availability of parts, ensuring timely and accurate information
• Receive, log, and accurately allocate parts and consumables from suppliers
• Deliver outstanding customer service to both external and internal customers
• Offer knowledgeable recommendations on suitable parts to meet customer requirements
• Maintain accurate customer records on our systems
• Effectively communicate relevant promotions, offers, and product information to customers
• Ensure full familiarity with all procedures and processes within the parts department
• Build and maintain strong working relationships with the manufacturer and suppliers

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
• Capable of maintaining a methodical and logical approach, particularly during busy periods
• Excellent communication and customer service skills
• Exceptional time management skills and the ability to thrive under pressure
• Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
• Must hold a valid UK driving licence

Rewards

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask