Partner Success ElevenLabs

Musicindustryyorkshire; Doncaster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking an experienced professional for their Partner Success team. This role focuses on enabling commercial partners through effective onboarding and training, driving growth, and enhancing relationships to deliver measurable business outcomes. Ideal candidates will have 5–8+ years of experience in partner success or account management within a technology-driven environment. Strong analytical and communication skills are essential, along with a proactive attitude to problem-solving. Fluency in English is required.

Qualifications

• 5–8+ years of experience in Partner Success, Account Management, or Strategic Partnerships.
• Strong program design skills for onboarding and certification.
• Proven ability to manage strategic relationships with enterprise partners.
• Exceptional communication and relationship management skills.
• Analytical mindset with the ability to synthesize insights.
• Highly organized and adaptable with a proactive approach.

Responsibilities

• Own partner outcomes and enable Commercial Partners.
• Drive partner success and maintain training/certifications.
• Accelerate partner growth through onboarding and engagement.
• Reduce friction in partner queries for a seamless experience.
• Champion cross-functional collaboration with other departments.
• Deliver insights based on partner performance data.
• Shape partner success frameworks and best practices.

Skills

Partner Success

Account Management

Strategic Partnerships

Program Design

Communication

Analytical Skills

Relationship Management

Fluency in English

Job description

About the role

• Own partner outcomes: You will be responsible for the enablement of our Commercial Partners (channel partners). You will lead partner onboarding journeys, success plans, and proactively monitor signals across partners.
• Drive partner success and enablement: Build and manage strategic relationships with partners, aligning business objectives with our product capabilities to deliver measurable impact. You will be responsible for maintaining and refreshing training / certification (self-serve and, where necessary, live) to ensure partners are set up for success.
• Accelerate partner growth: Lead onboarding, enablement, and adoption initiatives that help partners maximize value across our solutions, driving long-term engagement and success.
• Reduce friction: Triage inbound partner queries, making the partnership journey seamless.
• Champion cross-functional collaboration: Partner with Customer Success, Business Development, Product Marketing, and Sales to streamline partner enablement, advocate for feature enhancements, and deliver scalable solutions that drive partner performance.
• Deliver insights and innovation: Analyze partner performance data to identify trends, optimize processes, and inform product and enablement strategies that continuously improve the partner experience.
• Shape our partner success motion: As a founding member of the team, define best practices, refine enablement frameworks, and influence how we scale partner success globally.

Requirements

• 5–8+ years of experience in Partner Success, Account Management, or Strategic Partnerships within a fast-paced SaaS or technology-driven environment. Experience enabling channel partners is desirable.
• Strong program design skills (e.g. onboarding journeys, certification design, QBRs, success plans, playbooks).
• Proven ability to build and manage strategic relationships with enterprise partners or clients, delivering measurable business outcomes.
• Strong commercial acumen and experience driving adoption, retention, and revenue growth across complex or early-stage products.
• Exceptional communication and relationship management skills, with the ability to influence internal and external stakeholders at all levels. Confident delivering technical enablement / training sessions.
• Analytical mindset with the ability to synthesize insights, identify opportunities for optimization, and translate data into strategic action.
• Highly organized and adaptable, with a proactive, client-centric approach to problem-solving.
• A builder mentality—comfortable operating in ambiguity, scaling processes, and shaping foundational systems for long-term success.
• Fluency in English; additional European languages are a plus.