Part Time Visitor Experience Team Member

Birmingham St Mary's Hospice; Birmingham; On-site; GBP 12,000 - 15,000; Part time

Job summary

A community-focused hospice in Birmingham is seeking a Part Time Visitor Experience Team Member to create a welcoming environment for visitors. This role involves being a key point of contact and working closely with various teams. Ideal candidates will possess excellent communication skills and have experience in customer service. Enjoy generous holiday benefits and training opportunities within a passionate team dedicated to making a difference.

Benefits

Generous holiday entitlement

Comprehensive training and development opportunities

Wellbeing programmes

Supportive team environment

Meaningful work impacting lives

Qualifications

• Ability to create a warm, friendly experience for visitors.
• Willingness to assist in various duties as needed.
• Comfortable working closely with different teams.

Responsibilities

• Be the first point of contact for visitors and callers.
• Ensure smooth communication and support within the organization.
• Assist in on-site activities to keep the hospice running smoothly.

Skills

Excellent interpersonal and communication skills

Flexibility for weekend and morning shifts

Positive, adaptable attitude

Previous customer service experience

Job description

Part Time Visitor Experience Team Member

Join Our Visitor Experience Team

Location: Erdington Hospice
Hours: 20 hours per week
(Monday to Friday – 4 days working 4pm–8pm & 1 day working 8am-12pm)
Salary: £12,755 – £14,270 (£23,917 to £26,758 full time equivalent)
Closing Date: 6 January 2026
Interview Date: Week commencing 19 January 2025

Do you have a passion for delivering exceptional customer care and believe that every moment matters?

If so, Birmingham Hospice wants you on our team! We’re looking for a Visitor Experience Team Member to be one of the welcoming faces and voices of our organisation.

At Birmingham Hospice, we’re dedicated to improving the quality of life for people living with life-limiting conditions and supporting their loved ones during the most challenging times. Every interaction counts—and that’s where you come in.

What You’ll Do

• Be the first point of contact for visitors and callers, creating a warm, friendly, and professional experience.
• Work closely with teams across the organisation to ensure smooth communication and support.
• Occasionally assist in our on-site Hive Café and take on other duties that keep our hospice running smoothly.

What We’re Looking For

• Flexibility to cover some weekend and occasional morning shifts.
• A positive, adaptable attitude and willingness to help wherever needed.
• Excellent interpersonal and communication skills.
• Previous experience in a customer service environment.

Why Join Birmingham Hospice?

Working with us means more than just a job – it’s a chance to make a real difference. Here’s what we offer:

• Generous holiday entitlement.
• Comprehensive training and development opportunities to grow your career.
• Wellbeing programmes to support your health and happiness.
• A supportive, passionate team that values kindness and collaboration.
• The pride of working for a respected charity that truly changes lives.

If this sounds like the perfect role for you, we’d love to hear from you!

For an informal chat, email Sandra Humphries at:

“After I saw the care my dad received at the hospice, I knew I wanted to work there.”

Barbara Bennett, a Healthcare Assistant at Birmingham Hospice’s Erdington site, was inspired to join the hospice after seeing the expert palliative care her dad, Frederick, received there.

Having worked in healthcare for 30 years, Barbara decided it was time she went into palliative and end of life care after helping to care for her father when he was diagnosed with heart failure, kidney failure and dementia.

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Our Values

Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.