Part-Time Guest & Owner Experience Specialist

Hoburne Ltd; New Milton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent holiday company in New Milton is seeking a Guest & Owner Experience Co-Ordinator to deliver exceptional service by managing reception operations and maintaining owner accounts. Candidates should possess strong communication, organisational skills, and relevant experience in hospitality. This seasonal, fixed-term role offers 15 hours per week with shift flexibility. Opportunities for permanent roles may arise.

Benefits

Competitive pay

Employee assistance programme

33 working days holiday (pro-rata)

Discounts on holidays

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality.
• Basic understanding of financial processes such as invoicing and payments.
• Ability to demonstrate experience and knowledge against the outlined responsibilities.

Responsibilities

• Update and maintain accurate records for bookings and financial transactions.
• Process Private Let and Leisure Passes efficiently.
• Assist in resolving account balances and overdue invoices.
• Greet and assist guests with check-ins and check-outs.

Skills

Communication skills

Organisational skills

Multitasking abilities

Microsoft Office proficiency

Job description

A prominent holiday company in New Milton is seeking a Guest & Owner Experience Co-Ordinator to deliver exceptional service by managing reception operations and maintaining owner accounts. Candidates should possess strong communication, organisational skills, and relevant experience in hospitality. This seasonal, fixed-term role offers 15 hours per week with shift flexibility. Opportunities for permanent roles may arise.