Part-Time Branch Customer Advisor (12-Month Secondment)

Nationwide Building Society; Royal Leamington Spa; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading building society in Leamington Spa is seeking a part-time Customer Representative to support customers both in-person and online. In this role, you'll manage transactions, handle customer inquiries, and educate clients on digital banking services. Ideal candidates will possess strong customer service skills and be comfortable using digital tools. The position involves flexible hours, ranging from 17.75 to 22.75 hours per week, ensuring a balance of work and personal commitments. Join a workplace committed to fairness and community impact.

Benefits

Private medical insurance

Competitive pension

Performance-related bonus

Training and development opportunities

Life assurance

Health and wellness programs

Paid volunteering days

Qualifications

• Ability to support customers across multiple channels.
• Comfortable using digital applications and tools.
• Strong interpersonal skills with a focus on customer satisfaction.

Responsibilities

• Handle transactions and customer queries both in-person and online.
• Educate customers on digital banking services.
• Work collaboratively with the branch team to provide excellent service.

Skills

Customer service

Digital tools usage

Communication

Job description

A leading building society in Leamington Spa is seeking a part-time Customer Representative to support customers both in-person and online. In this role, you'll manage transactions, handle customer inquiries, and educate clients on digital banking services. Ideal candidates will possess strong customer service skills and be comfortable using digital tools. The position involves flexible hours, ranging from 17.75 to 22.75 hours per week, ensuring a balance of work and personal commitments. Join a workplace committed to fairness and community impact.