Part Exchange Coordinator

Holland & Barrett; West Midlands; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent company in home and property services is seeking a Part-Exchange Co-ordinator to join their West Midlands Sales Team. The successful candidate will provide administrative support, manage communication with legal and real estate professionals, and ensure efficient processing of part-exchange sales. Applicants should possess excellent communication skills and a strong understanding of Microsoft Office. If you're looking for an exciting opportunity to contribute to a dynamic team, this role is for you.

Qualifications

• Excellent communication skills, both written and verbal.
• A good understanding of Microsoft Package, including Excel, Word, PDF and Outlook.
• Ability to prioritise a busy workload.

Responsibilities

• Dealing with phone enquiries from potential and current customers.
• Managing communication with the Persimmon Legal department, Estate Agents, Solicitors and Mortgage Brokers.
• Completing weekly part-exchange and sales reports.

Skills

Excellent communication skills

Understanding of Microsoft Package

Ability to prioritise workload

Relationship building skills

Education

Minimum of 5 GCSE's A-C or above

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PDF

Job description

This is an exciting opportunity to join the Persimmon Homes West Midlands Sales Team as a Part-Exchange co-ordinator. The role typically reports to the Sales Director.

The purpose of the role is to provide admin support to the Sales team, to ensure timely processing of our part-exchange sales and deliver promises. As our Part-Exchange Co-ordinator, you will be creating, compiling and distributing documentation in an accurate and timely manner, to ensure our part-exchange sales progress smoothly and quickly to completion.

The role will include:

• Dealing with phone enquiries from potential and current customers in a friendly and timely manner, ensuring company standards are adhered to.
• Responsibility for the region’s part exchange properties, ensuring re-sales are marketed and progressed to exchange and completion within required timescales.
• Manage communication and administration with the Persimmon Legal department, Estate Agents, Solicitors and Mortgage Brokers.
• Recording and inputting sales/part exchange information and customer extras accurately onto the COINs system.
• Working cohesively with other departments across the business to ensure high standards of customer experience are maintained.
• Complete weekly part-exchange and sales reports, and other ad-hoc company reporting when required.
• General Admin support for the Sales Director and on-site sales offices.

What experience, qualifications and skills are we looking for?

• Excellent communication skills, both written and verbal
• A good understanding of Microsoft Package, including Excel, Word, PDF and Outlook
• Ability to prioritise a busy workload.
• Minimum of 5 GCSE's A-C or above is preferred.
• Developer New Build/Estate Agency background preferred.
• Ability to build relationships across functions, both internally and externally.