Outpatient Receptionist

University Hospitals Bristol NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prominent healthcare institution in Bristol is seeking an enthusiastic Outpatient Receptionist to deliver high-quality service in clinical settings. You will be the first point of contact, engaging with patients and families while ensuring efficient clinic operations. The ideal candidate will have excellent communication and organisational skills, demonstrating the ability to manage multiple tasks effectively. This role offers a chance to make a significant difference within an essential health service environment.

Benefits

Flexible working arrangements

Professional development opportunities

Supportive work environment

Qualifications

• Experience dealing with the public, on the telephone and in person.
• NHS experience preferred.
• Ability to use initiative and remain professional in challenging situations.

Responsibilities

• Greet and assist patients and visitors.
• Maintain patient records accurately.
• Provide general administrative support.
• Chase outstanding queries with departments.

Skills

Keyboard and IT skills

Good communication skills face to face and by telephone

Organisational skills

Ability to work under pressure

Flexible and adaptable

Education

GCSE O’ Level or equivalent

NVQ Customer Care

Tools

Microsoft Outlook

Microsoft Teams

PAS/Careflow

Job description

As an organisation we recognise the value of a healthy work‑life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under‑represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content‑based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview Bank

We are looking for an adaptable, enthusiastic, empathetic and friendly Outpatient Receptionist to join our busy outpatient services. This is a varied and important role, where you’ll be the first point of contact for patients, families, and staff, helping to ensure clinics across Medicine and Surgery run smoothly and patients receive the highest standard of care.

Working across five reception areas within the Trust (locations subject to change), you will provide a welcoming and professional service while also supporting clinical teams with a wide range of administrative duties.

Main duties of the job

• Greet and assist patients, families, and visitors in a professional and friendly manner
• Prepare clinics and ensure patient outcomes are recorded accurately and on time
• Update and maintain patient records using PAS/Careflow
• Handle and respond to queries from patients, relatives, and staff at all levels
• Liaise with clinic coordinatorsінді ensure appropriate patient follow‑up
• Arrange patient transport and liaise with porters when required
• Manage and action generic email inboxes
• Chase outstanding queries with departments, teams, and clinicians across multiple specialties
• Scan clinical and paper documents into Evolve promptly
• Escalate issues to the line manager when necessary
• Provide general administrative support to the service
• Support the training of new team members

We are looking for someone who can:

• Work well under pressure in a busy outpatient environment
• Communicate confidently with patients, families, and colleagues at all levels
• Multitask effectively while maintaining attention to detail
• Be flexible and adaptable to changing service needs
• Always demonstrate a professional惠 appro…

About the Role

This is a key position within the Trust where no two days are the same. If you enjoy working with people, have strong organisational skills, and want to be part of a service that makes a real difference to patients, we’d love to hear from you.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. ... (remaining paragraph content unchanged)

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

• Keyboard and IT skills
• Microsoft Outlook and Teams
• Ability to use initiative
• Ability to remain calm and professional when dealing with challenging situations
• Experience of dealing with the public, both on the telephone and in person
• NHS experience
• Experience of patient administration system (preferably‑Careflow)
• Experience in working as a team liaising with all grades to drive continued service improvements
• Basic knowledge and understanding of RTT pathways

Skills and Abilities

• Strong organisational skills and ability to manage competing priorities
• Good communication skills face to mejor and by telephone within a customer focused environment
• Ability to work in a busy team, adjust to change and motivate others
• Effective organisational skills
• Ability to liaise with colleagues at all levels
• Attention to detail
• Willingness to learn new systems quickly
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Takes pride in quality and accuracy of work
• Positive and Welcoming
• Supportive
• Flexible
• Initiative and drive to achievelio‑

Qualifications and Training

• GCSE 0’ Level or equivalent
• NVQ Customer Care

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to Büyük work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post60, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e‑mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email actos. We may also contact you by texting the mobile number, if Second in the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work‑related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have accessed vulnerable people in the normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received(site. If you are interested in this role, please do apply as soon as you can.

Name Tara Neale
Job title: Medicine Outpatient Reception Team Leader
Email address: [e-mail] information: Please contact [e-mail] for informal discussions.