Optics Team Leader — Leadership, Growth & Training

The Boots Company PLC; Croydon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading opticians company in Croydon is seeking a Team Leader to manage in-store operations and enhance customer experience. In this role, you will lead the store team, oversee both customer service and clinical activities, and benefit from numerous career development opportunities including training programs. The ideal candidate should have experience in an optical environment and a proactive desire to learn. This position offers a variety of responsibilities and the chance to make a real impact in a supportive workplace.

Benefits

Discretionary Quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced maternity/paternity/adoption leave

Flexible benefits scheme

24/7 counselling support

Qualifications

• Experience working in an optical environment.
• Strong desire to learn and develop skills.
• Experience leading or coaching a team is preferred.

Responsibilities

• Lead and inspire the store team to enhance customer experience.
• Oversee customer service and store operations.
• Manage clinical activities including pre-screening and dispensing.

Skills

Customer service experience

Desire to learn

Experience in an optical environment

Team leadership or coaching

Job description

A leading opticians company in Croydon is seeking a Team Leader to manage in-store operations and enhance customer experience. In this role, you will lead the store team, oversee both customer service and clinical activities, and benefit from numerous career development opportunities including training programs. The ideal candidate should have experience in an optical environment and a proactive desire to learn. This position offers a variety of responsibilities and the chance to make a real impact in a supportive workplace.