Optical Assistant: Eyewear Expert & Customer Care

The Boots Company PLC; Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A well-known retail optician is looking for an Optical Assistant in Manchester. In this role, you will engage with customers, offering essential support throughout their experience—from initial contact to post-purchase care. Ideal candidates will have a passion for customer service and a desire for personal growth. Boots offers comprehensive training along with various employee benefits, fostering an inclusive work environment.

Benefits

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced maternity/paternity/adoption leave

Flexible benefits scheme

Access to free, 24/7 counselling

Qualifications

• Passion for customer care.
• Enthusiasm for learning and personal development.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks.
• Maintain shop floor standards.

Skills

Customer care passion

Enthusiasm for learning

Job description

A well-known retail optician is looking for an Optical Assistant in Manchester. In this role, you will engage with customers, offering essential support throughout their experience—from initial contact to post-purchase care. Ideal candidates will have a passion for customer service and a desire for personal growth. Boots offers comprehensive training along with various employee benefits, fostering an inclusive work environment.