Optical Assistant - Customer-Focused, Bonus Eligible

Specsavers; Wimbledon; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading optical retail chain in Wimbledon is looking for an Optical Assistant who is passionate about customer service and has previous optical experience. In this role, you'll engage with customers, assist them with products, and help create a friendly environment. Strong communication skills and teamwork are essential, as well as confidence in using IT systems. This position offers a competitive salary up to £28,000 and various employee benefits, including performance bonuses and development opportunities.

Benefits

Performance‑related bonus

Extra paid day off for your birthday

WeCare – UK confidential employee helpline

Outstanding clinical and professional development opportunities

Enhanced sick pay (after a year of service)

Enhanced pay for family leave (maternity/paternity etc)

Qualifications

• Previous optical experience as an Optical Advisor or Dispensing Assistant required.
• Passion for excellent customer service.
• Ability to receive feedback and develop skills.

Responsibilities

• Provide outstanding customer service in-store.
• Assist customers with optical products and services.
• Maintain a welcoming store environment.

Skills

Customer service excellence

Teamwork

IT systems proficiency

Communication skills

Initiative

Job description

A leading optical retail chain in Wimbledon is looking for an Optical Assistant who is passionate about customer service and has previous optical experience. In this role, you'll engage with customers, assist them with products, and help create a friendly environment. Strong communication skills and teamwork are essential, as well as confidence in using IT systems. This position offers a competitive salary up to £28,000 and various employee benefits, including performance bonuses and development opportunities.