Operations Manager - Security Services - Cambridge

Dardan Security; Cambridge; On-site; GBP 42,000 - 45,000; Full time

Job summary

A leading security firm in Cambridge is seeking an experienced Operations Manager to oversee the delivery of security services. The ideal candidate will have strong people management capabilities and solid experience in the security sector. Responsibilities include ensuring service compliance, fostering client relationships, and managing operational performance. The role offers a competitive salary between £42,000 and £45,000, with opportunities for training and development, making it an attractive opportunity for candidates seeking growth.

Benefits

Unlimited training opportunities

Employee wellbeing support line

Recognition rewards

Qualifications

• Proven experience in operational management within the security or FM sector.
• Strong capability in managing people across multiple sites.
• Confident with management information to drive improvement.

Responsibilities

• Provide leadership and management of security personnel across multiple sites.
• Maintain client relationships to ensure service delivery meets expectations.
• Ensure compliance with SIA standards and company policies.
• Conduct regular client meetings and oversee KPI reviews.
• Manage operational risk and provide accurate reporting to stakeholders.

Skills

People management

Customer service

Communication skills

Commercial awareness

Operational delivery

Microsoft Office skills

IT literacy

Education

Valid SIA licence

Full UK driving licence

Job description

About us

Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.

Our mission

Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.

Reward and Benefits

• Unlimited training and opportunities to progress
• £42,000 - £45,000 per annum
• 45 hours per week; head office, client and home based
• Monday - Friday working pattern (plus on-call manager on a rota pattern)
• 23 days holiday
• Recognition rewards
• Access to a 24/7 employee wellbeing support line
• Virtual GP Service
• Earn an extra bonus through recommend a Friend Scheme, no limits

The Opportunity

We are seeking an experienced and highly professional Operations Manager to lead the delivery of security services across our Cambridge regional portfolio. This is a senior operational role requiring strong leadership, commercial awareness, and the ability to manage multiple workstreams under pressure while maintaining excellent client and employee engagement.

You will represent the organisation’s values and standards at all times, working closely with clients, operational teams, and internal departments to ensure contractual compliance, service excellence, and continuous improvement.

This role will manage both security static guarding and mobile services.

Your duties include (but are not limited to):

• Provide day-to-day leadership and management of security personnel across multiple sites
• Maintain strong client relationships, ensuring service delivery meets contractual and operational expectations
• Deliver credible, timely security advice to clients to support continuous improvement
• Ensure contracts are fully resourced in partnership with on-site teams
• Achieve agreed KPIs across financial, people, client, and operational performance
• Ensure all Assignment Instructions, H&S documentation, and operational manuals remain current and audit-ready
• Lead on employee performance management, welfare, disciplinary, and grievance matters with HR support
• Conduct regular client meetings, including monthly KPI reviews and Quarterly Business Reviews
• Oversee recruitment, induction and training in line with regulatory and client requirements
• Ensure compliance with SIA standards, company policies, and relevant legislation
• Support internal and external audits, including client, SIA, and regulatory inspections
• Manage operational risk and provide accurate reporting to senior stakeholders

Essential Skills and Experience

• Proven experience in an operational management role within the security or FM sector
• Strong people management and leadership capability across multi-site operations
• Commercially focused with excellent customer service and communication skills
• Able to work strategically and tactically to ensure consistent operational delivery
• Confident using management information to monitor performance and drive improvement
• Professional, discreet, and resilient under pressure
• IT literate with strong Microsoft Office skills
• Full UK driving licence (essential)
• Valid SIA licence (desirable)

We are Dardan

Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.

Diversity, Inclusion and Equality

At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.

We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.

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