Operations Manager

Elior Uk; Coventry; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading catering company is seeking an Operations Manager to oversee 10 education sites across Coventry and surrounding areas. You will lead teams, manage budgets, and ensure operational excellence while prioritizing customer service. The ideal candidate will have proven multi-site management experience and a passion for supporting teams. This full-time role offers fantastic perks including flexible working options and generous holiday allowance.

Benefits

Free, tasty meals

Flexible working options

Generous holiday allowance

Paid volunteering days

Career development opportunities

Pension schemes and life assurance

Company car or car allowance

Qualifications

• Proven experience of successfully managing multiple sites and teams.
• Genuine interest in customer service excellence.
• A strong team player, inspiring and motivating large teams.

Responsibilities

• Motivating and managing a team within multiple sites.
• Controlling and managing a budget for financial growth.
• Accountable for ensuring ongoing team communications and client liaison.

Skills

Multi-site management

Customer service excellence

Team leadership

Job description

We’re looking for anOperations Manager to oversee 10 education sites across Coventry, Leicester, Stoke-on-Trent, and Wolverhampton. You’ll lead and motivate teams, manage budgets, support Site Managers, and drive operational excellence while delivering outstanding service to our clients. Proven multi-site management experience and a passion for customer service are essential within a contract catering setting

What you’ll be doing…

As an Operations Manager you will proactively manage teams in multiple sites as well as be accountable for overseeing recruiting, inducting, training and supporting Site Managers to deliver an efficient, high quality service to Elior UK, our customer and clients.

• Motivating and managing a team within multiple sites
• Controlling and managing a budget creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence, retain business and innovative menu planning
• Plan, lead and deliver effective mobilisation/demobilisation of contracts, co-ordinating with relevant support functions

Working Pattern: Monday to Friday, 37.5 hours a week

What can you bring?

• Proven experience of successfully managing multiple-sites and teams and working with external clients
• Genuine interest in customer service excellence
• A strong team player, inspiring and motivating to large teams
• Previous experience managing multiple sites

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
• Flexible working – including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind – generous holiday allowance of 33 days, with the option to buy more.
• Leave for life’s important moments – whether family, personal or unexpected.
• Give back time – paid volunteering days for the causes you care about.
• Room to grow – career development and learning opportunities for all stages of your career.
• Financial security – pension schemes and life assurance.
• Drive in Style – Enjoy a company car or car allowance

One small thing— we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!