Operations Manager

OCS Group; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in the United Kingdom is seeking an Operations Manager to oversee key contracts in the Retail sector. The ideal candidate will have significant senior management experience, particularly within facilities management, and strong communication and commercial skills. Responsibilities include ensuring timely service delivery, managing operational teams, and fostering relationships with customers. Applicants should hold relevant health and safety qualifications and possess excellent IT skills.

Qualifications

• Right to work in the UK is a must for applicants.
• Experience managing soft services and project works.
• Experience in operational site-based or mobile teams.

Responsibilities

• Ensure works are delivered safely and on time.
• Manage operational service delivery and compliance.
• Promote strong customer relationships and issue resolution.

Skills

Senior Management experience

Communication skills

Commercial acumen

IT skills (advanced Excel)

Education

Relevant H&S qualifications (IOSH, NEBOSH, SMSTS)

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

We are currently recruiting for an Operations Manager to oversee a key contract within our Retail sector.

Days of working: 05:00am - 19:00pm

Your key responsibilities will include:

• Ensuring that all works are delivered safely on time, within budget and to the required quality standards.
• Responsible for all operational service delivery including risk and compliance in the region through contract delivery teams.
• Own the customer relationship, promoting a one-team approach and issue resolution.
• Carry out technical inspections and building workarounds and proactively identify tasks.
• Oversee incidents & failure management.
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
• Establish contract performance management procedures including targets and reporting mechanisms.

You will meet the following criteria:

• Applicants must have the right to work in the UK
• Senior Management experience in the facilities management area, managing soft services and project works
• Experience managing an operational site-based or mobile team.
• Have relevant H&S qualifications for the position (IOSH, NEBOSH, SMSTS).
• Strong commercial and financial acumen
• Excellent communication skills including presentation and written report writing.
• Good IT skills, including advanced Excel.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

Equal Opportunities

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.