Operations & Customer Support Associate (Warehouse)

Green Coffee Collective Ltd; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A growing coffee business in Belfast is seeking an Operations and Customer Support Assistant to support day-to-day operations and provide exceptional customer service. The role requires multitasking with both physical work and customer interactions, with a start date as soon as possible. Ideal candidates will be detail-oriented and have a willingness to learn about coffee. The position starts at 10 hours per week, with potential for full-time transition.

Benefits

Minimum 10 paid hours per week

11.2 days annual paid leave

Pension enrollment (NEST)

Support from the wider team

Qualifications

• Must be comfortable working independently day‑to‑day.
• Interest in coffee or willingness to learn about the industry.
• Experience in warehouse, logistics, or customer service environments is desirable.

Responsibilities

• Handle and move green coffee bags (up to 69kg) safely and efficiently.
• Label and prepare orders accurately for dispatch.
• Respond to customer queries via email and chat in a friendly way.

Skills

Organised

Detail-oriented

Strong written communication

Problem-solving

Tools

Shopify

ShipStation

Job description

A growing coffee business in Belfast is seeking an Operations and Customer Support Assistant to support day-to-day operations and provide exceptional customer service. The role requires multitasking with both physical work and customer interactions, with a start date as soon as possible. Ideal candidates will be detail-oriented and have a willingness to learn about coffee. The position starts at 10 hours per week, with potential for full-time transition.