Operations & Customer Services Coordinator (Onsite)

Babcock Canada Inc.; Warminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading defense contractor in Warminster is seeking a Customer Services Administrator for a full-time, onsite position. This role is crucial for ensuring the smooth flow of vehicles and assets through the repair process. Candidates should possess strong organizational and coordination skills and have experience in customer service. The successful applicant will engage with internal teams and external clients to manage schedules and communications effectively. This position offers a range of benefits including a matched pension scheme and development opportunities.

Benefits

Matched contribution pension scheme, with life assurance

Access to a Digital GP and annual health checks

Employee share scheme

Payment of Professional Fees

Holiday Trading benefits

‘Be Kind Day’ for volunteering

Excellent development opportunities

Responsibilities

• Liaise with customers regarding delivery, collection, and changes to planned arrangements.
• Work closely with planning teams to manage delays and update schedules.
• Coordinate with workshops to confirm assets ready for repair.
• Ensure management is notified of risks to meeting output plans promptly.
• Maintain accurate records and data using ERP systems.

Skills

Experience in working with data and reporting tools

Experience in customer service or client‑facing roles

Strong organisational and coordination skills

Ability to manage multiple priorities and meet deadlines

Effective communication skills for liaising with internal teams and external customers

Education

Level 2 in National Qualification Framework (NQF), Level 2 NVQ, or GCSE Grade 9–4 (A*–C), O Level A–C

Job description

A leading defense contractor in Warminster is seeking a Customer Services Administrator for a full-time, onsite position. This role is crucial for ensuring the smooth flow of vehicles and assets through the repair process. Candidates should possess strong organizational and coordination skills and have experience in customer service. The successful applicant will engage with internal teams and external clients to manage schedules and communications effectively. This position offers a range of benefits including a matched pension scheme and development opportunities.