Operations Change Specialist

Everywhen; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking organization in the United Kingdom seeks a candidate to oversee operational change and business integration. This role requires strong insurance industry experience and effective stakeholder management skills. You will be responsible for facilitating business integration, supporting projects, and ensuring compliance with standards. Join an environment that values personal well-being and career growth.

Benefits

26 days holiday plus bank holidays

Award-winning learning & development

Pension scheme

24-hour Employee Assistance support

Discounted gym memberships and other corporate perks

Paid volunteering day

Qualifications

• Experience in FCA-regulated environments.
• Proficient in managing multiple workstreams.
• Ability to work autonomously and make decisions.

Responsibilities

• Oversee and execute change for business integration.
• Facilitate and integrate businesses into the standard operating model.
• Provide operational expertise to group-wide projects.

Skills

Insurance industry experience

Organised and self-motivated

Effective communication

Stakeholder management

Job description

This is a fixed term contract until the end of August 2026. We have an exciting opportunity to join our team, reporting to the Head of Operational Change. In this role you will be responsible for overseeing and executing change to deliver business integration. The position will support and coordinate operational business projects, with a particular focus on the embedment of a new trading platform, business standards and alignment of legal entities within the group.

What You Will Do

• Work with the business to facilitate and integrate businesses into the standard operating model (Core PAS) and AIBL legal entity.
• Collaborate with stakeholders to drive and support business change and standards, identifying and documenting any special requirements that might deviate from the Target Operating Model.
• Act as Operational SME to understand requirements. Track ongoing progress and identify benefits – efficiency/best practice to ensure optimisation of opportunities.
• Facilitate liaison between relevant stakeholders including businesses, third‑party partners and other operational functions/experts, ensuring that all actions are documented and in line with the project objectives.
• Ensure benefits are always identified, accurately estimated in advance, tracked and reported accordingly.
• Support projects with associated documentation, providing pre‑agreed progress reporting, identifying and mitigating risk and issues, escalating when necessary.
• Support business and operation colleagues with BAU, providing regular advice and guidance.
• Support problem resolution, minimising impact to trade and improving customer outcomes.
• Maximise optimisation opportunities, applying best practice and scrutinising technical support to ensure deliverables are achieved.
• Provide operational expertise and advice to group‑wide projects and workstreams, including UAT and hyper‑care post go‑live.

Who We Are Looking For

• Insurance industry experience, with an understanding of insurance operations and processes, would be very beneficial, but at a minimum experience within an FCA‑regulated environment to appreciate and have a working knowledge of regulatory/legislative framework.
• Organised, self‑motivated and comfortable to work unsupervised in a proactive manner.
• Confident and assertive communicator, capable of sharing written and verbal information effectively to convey complex concepts and ideas to both technical and non‑technical stakeholders, with the ability to quantify and present ideas succinctly.
• Understanding of the project delivery lifecycle with practical experience of managing multiple workstreams and interdependencies between projects, prioritisation and using initiative.
• Pragmatic, with a proven ability to deal with high levels of ambiguity and work autonomously, using pre‑agreed rationales to prioritise tasks and confidence to make measured decisions.
• Excellent stakeholder management skills with a track record of effecting change across a complex organisation and managing expectations.

Benefits

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service.
• Opportunity to progress your career across the entire Ardonagh family.
• Award‑winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects.
• Pension scheme for when you feel it’s time to retire.
• 24‑hour Employee Assistance support for you and your family’s physical and mental wellbeing.
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, eyecare vouchers, cycle to work and much more.
• One day paid volunteering to give back to our communities.
• Ardonagh Community Trust (ACT) – raising funds for charity with donation matching in your local community.
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing.

Apply today and one of our team will be in touch.

Equal Opportunities Statement

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.