Operations Administrator

AnaVation LLC; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading operations firm in the North East of England is seeking an organized and detail-focused Operations Administrator. This full-time role involves managing customer orders, collaborating with internal teams, and ensuring high standards of service. The ideal candidate has at least 2 years of administrative experience, strong organizational skills, and a proven track record in process improvement. A competitive salary package and excellent benefits, including private healthcare, are offered.

Benefits

Competitive salary package

Pension

Private healthcare and dental care options

Employee benefits scheme

Qualifications

• 2+ years of administrative experience in various sectors.
• Strong knowledge of administrative processes and procedures.
• Ability to adapt to sudden changes in demand.

Responsibilities

• Manage the full administration of customer orders.
• Review and analyze data to meet customer needs.
• Work towards established Service Level Agreements.

Skills

Organizational skills

Attention to detail

Communication skills

Problem-solving

Process improvement

Tools

Microsoft Office Suite

Job description

We are looking for an organised and detail-focused Operations Administrator to join our team at Sharpsmart. This role is perfect for someone who enjoys variety, takes pride in accuracy, and thrives in a fast-paced environment. You’ll be at the heart of our operations—supporting the smooth running of customer orders, coordinating between departments, and ensuring our processes run efficiently from start to finish.

You’ll work closely with internal teams to make sure customer needs are met, performance targets are achieved, and standards are consistently high. If you’re someone who enjoys solving problems, improving systems, and keeping things running seamlessly behind the scenes, this could be the ideal next step in your career.

This is a fulltime role Monday to Friday - immediate start available.

What you'll do

• Manage the full administration of customer orders from placement through to invoicing
• Review and analyse data to verify requirements and coordinate with internal teams to meet customer needs
• Work towards established Service Level Agreements and ROI targets
• Interpret and report on data to support performance metrics, improve processes, and drive efficiencies
• Maintain accurate records, files, and documentation (both electronic and hard copy)
• Provide administrative support for internal requests and operational activities

What we are looking for

• 2+ years of administrative experience (retail, operational, hospitality or corporate will be considered)
• Strong knowledge of administrative process and procedures
• Intermediate to Advance with computer systems (Microsoft office suite, etc.)
• Strong communication skills both written and verbal
• Proven experience in improving processes and procedures
• A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind
• Ability to react positively with sudden and unexpected changes in demand
• Strong attention to detail, all work accurate and performed to a high standard
• Excellent organizational skills

What we are offering

• Competitive salary package plus bonus potential
• Pension
• Private healthcare and dental care options
• Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink, and much more
• Genuine investment throughout your career for professional development
• Company events and networking opportunities
• Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment