Operational Specialist - Income, Admin and Team Leader Supplement

Scottish Water Horizons Ltd; Glasgow; Hybrid; GBP 36,000 - 47,000; Full time

Job summary

A leading water service provider in the UK is looking for an Operational Specialist to manage the Team Leader standby supplement process. This role requires excellent coordination skills, along with experience in data analysis and stakeholder communication. You will analyze sensitive information, ensure accurate record-keeping, and support decision-making. We're looking for someone detail-oriented and self-motivated. Competitive salary starts at £36,410, with performance-based progression up to £46,990.

Benefits

38 days of holiday

Pension scheme

Paid volunteer time off

Qualifications

• Experience coordinating and running business processes.
• Comfortable working with data and presenting insights.
• Experienced with analysis of sensitive information.

Responsibilities

• Coordinate and administer processes for Team Leader standby supplements.
• Analyze information from corporate systems and spot issues.
• Maintain clear records between departments and stakeholders.

Skills

Coordination

Organizational skills

Data analysis

Communication

Attention to detail

Tools

Excel

SharePoint

Power BI

Job description

* You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Operational Specialist - Income, Admin and Team Leader Supplement page is loaded## Operational Specialist - Income, Admin and Team Leader Supplementlocations: Edinburgh or Glasgowtime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: January 22, 2026 (9 days left to apply)job requisition id: R11261**Together we are Trusted to Serve Scotland.****Operational Specialist** to join our CSD Income, Admin and Team Leader Supplement Team. You’ll play a key role in making sure our out-of-hours Team Leader standby supplement runs smoothly, transparently and is trusted across Scottish Water.This role combines strong stakeholder management with a real eye for detail. You’ll work with sensitive and confidential information, so data quality matters. By working closely with colleagues across CSD, People Services and Payroll, you’ll help to ensure our end-to-end processes are robust, well-governed and operate effectively.**What you’ll do**You’ll coordinate and administer the processes that manage changes to Team Leader standby supplements, making sure everything follows the right governance and is accurately recorded. You’ll maintain rotas, track changes, and ensure staffing updates are reflected correctly and on time.A big part of the role is data. You’ll analyse information from corporate systems, cross-checking data to spot issues, trends or inconsistencies. When something doesn’t look right, you’ll see it through to resolution, coordinating corrective action and keeping stakeholders informed.You’ll own communication between the Customer Service Delivery leadership team and the Team Leader Supplement Admin Team, keeping clear, transparent and accessible records. You’ll also complete accurate calculations to support Payroll with supplement payments and administer the Network Support Officer supplement scheme.Alongside this, you’ll analyse overtime worked across CSD, identifying trends and sharing insights with senior stakeholders to support decision-making. While the role is a mix of administration and analysis, you’ll also be flexible, stepping in to support wider team resilience when needed.**What you’ll need**You’ll have experience coordinating and running business processes, with strong organisational skills and a methodical approach. You’ll be comfortable working with data, analysing information and presenting clear insights to stakeholders.You’ll be confident using Excel and SharePoint, with strong written and verbal communication skills. You’ll have experience of data analysis and be comfortable using Power BI as part of your day-to-day work.Because you’ll be handling sensitive and confidential information, you’ll be someone who’s trusted, discreet and pays close attention to detail. You’ll be self-motivated, enthusiastic and able to manage your workload effectively.Experience of pay-related administration or analysis, and using tools like Power Apps or Power BI, would be an advantage. But what matters most is your ability to keep processes running smoothly, accurately and with confidence.**Looking out for you**While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.**The not-so-small print**This role will be a Grade 6. If you’re new to Scottish Water, you’ll join us on a starting salary of £36,410. Performance-driven pay progression would then allow you to move through the range to a maximum of £46,990.If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on **Wednesday 21st January 2026**.If you’re shortlisted, we’ll ask you to prepare a short presentation ahead of interview, using data extract we’ll share with you, to highlight key trends and insights.We operate Balanced Hybrid working at Scottish Water and we encourage people to work half their time in a Scottish Water location.Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer.**A few final things worth knowing…**Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out! Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask. As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted. We’re here to help. Ask us anything at [e-mail]**Together we are Trusted to Serve Scotland.**Working at Scottish Water you'll be making a real difference to the lives of the people and communities in Scotland who rely on the vital water and waste water services we provide. We offer a broad range of career opportunities and our approach to inclusion and diversity means we can make a real difference together. Our people are essential to providing our customers with the very best service in communities around Scotland. We're passionate about attracting, developing and retaining the best people who can make a positive difference to our business.If you are passionate about delivering a great customer service and can inspire trust and demonstrate pride in your work, we are confident that you will find Scottish Water a place where you can build on your talents and one where you can thrive.If you would like to join our team at Scottish Water you can find out more about our latest vacancies .