Operational Resilience Governance and Controls Manager

Arch Capital; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance firm is seeking an Operational Resilience Governance and Controls Manager to ensure effective design and implementation of resilience controls. This role involves governance oversight of third-party management, developing operational resilience strategies, and collaborating with various departments. Candidates should possess strong risk management knowledge, excellent communication skills, and relevant experience in the financial services industry. The position allows for hybrid working arrangements.

Qualifications

• Strong understanding of risk management frameworks and regulatory matters.
• Calm under pressure with effective crisis management skills.
• Excellent communication and negotiation abilities.

Responsibilities

• Contribute to the company's strategy and operational controls.
• Ensure governance and oversight of Outsourcing and Third-Party Management.
• Develop and maintain close working relationships to implement controls.

Skills

Risk management frameworks

Crisis management

Communication

Analytical skills

Vendor oversight

Education

University degree or equivalent

Risk Management Qualifications (IRM, SIRM, equivalent)

Tools

Microsoft Word

Microsoft Excel

Job description

.Operational Resilience Governance and Controls Manager page is loaded## Operational Resilience Governance and Controls Managerremote type: Hybrid Workinglocations: London, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 27, 2026 (30+ days left to apply)job requisition id: R26\_21With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.Key Tasks and ResponsibilitiesOverall· Contribute to the Company’s strategy & operational controls / resilience objectives.· Support the firm to effectively design & implement controls that align with the firm’s guidelines, and regulatory requirements.· Maintain organisational consistency, quality and control whilst driving forward change activity.· To drive continuous improvement in the framework ensuring appropriate standards are implemented across, and owned by, the business.· Evaluate key strategies within our operational framework and ensure processes are in place· Support Board level & regulatory reporting on a period basis as per agreed frameworkGovernance and Controls· Ensure governance and oversight of Outsourcing and Third-Party Management, Premises and Security Risk, and the firms Operational Resilience requirements.· Document and review Policies, Standards, and Controls.· Support each function across AIUK and AMAL to understand their risk management, legal and regulatory responsibilities.· Develop and maintain close working relationships with all functions to drive the implementation of controls.· Manage the Fusion management platform development and support all departments in the regular capture of information and attestations.· Complete controls testing for all in scope areas.· Ensure controls gaps/incidents/events are reviewed and resulting issues and actions are identified and managed through to completion.· Provide insight to AIUK Risk Department, Group Risk and wider 2LOD and 1LOD Risk, Security and Controls functions.· Provide updates to relevant Boards and Governance Committees as requested.· Support on relevant related Lloyds requests and regulatory responsesOperational Resilience Programme Support· Support the ongoing governance and oversight of the AIUK And AMAL Operational Resilience programme, including design of Strategy, Policy, Standards and Controls.· Define and run effective testing, based on plausible scenarios, to validate that the resilience controls and documentation address the potential threats.· Lead and oversee internal and external operational resilience exercises and act as the point of contact with the external market (ie Lloyds. LMA, IUA, etc)Vendor and Third Party Oversight· Develop Policy, Standards and Controls to support Contract Owners and their teams to consistently manage their third parties.· Support relevant partners to complete third party audits· Enhance onboarding and annual assurance processes, and support contract owners in creating regulatory compliant exit plans.· Support relevant partners to complete third party audits· Work directly with key partners across to align other risk management requirements to the Third-Party Risk Management Programme, ensuring third parties services are subject to the appropriate standards and controls.Premises and Security Risk Management· Develop the oversight of Premises and Security Risk Management, including the documentation of policy, standards, and controls.Other Non-financial Risk Standards and Control support · Support governance leads in identifying other non-financial risk management controls to support the status of the organisation’s Important Business Services.· Support and advise other international business units regarding good practices.Role Requirements and SkillsSkills and Competencies· Strong understanding of risk management frameworks and regulatory matters.· Calm under pressure with effective crisis management skills.· Excellent communication, negotiation and collaboration abilities.· Ability to influence at all levels of the organisation.· Knowledge of financial regulations on Operational resilience and Outsourcing.· Knowledge of business continuity, incident management and vendor oversight,· Proficiency in Microsoft Word, Excel, and analytics for supplier performance.· Strong analytical skills and the ability to develop metrics around resilience performance. Qualifications· *Preferred* - University degree or equivalent.· *Preferred* - Risk Management Qualifications (IRM, SIRM, equivalent)Experience· Relevant experience preferably in the insurance or financial services industry.· Demonstrable experience of design, development and delivery of scenario based testing.· Experience in operational resilience, business continuity, or risk management.If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our to share your preferences directly with Arch’s Talent Acquisition team.14101 Arch Europe Insurance Services Ltd