Operational Excellence Analyst - Hybrid CI & Change Lead

Chetwood Bank; Wrexham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial services firm in Wrexham is seeking an Operational Excellence Analyst to drive continuous improvement across operations. The role involves managing change initiatives, assessing impacts, and fostering a culture of operational excellence. The ideal candidate will have a strong background in delivering change within operational environments and experience with methodologies like Agile and Lean. Competitive salary and hybrid working options are offered.

Benefits

Competitive salaries

25 days holiday PLUS your BIRTHDAY off

Pension contribution

Life Assurance

Private health insurance

Hybrid working

Free breakfast available

Qualifications

• Proven track record of delivering change within an operational environment.
• Strong attention to detail and high degree of accuracy.
• Excellent prioritisation skills and ability to manage multiple tasks.

Responsibilities

• Assess the impact of changes on operational areas.
• Identify risks and manage implementation strategies.
• Provide ongoing support to operational initiatives.
• Develop operational delivery plans and maintain documentation.
• Lead continuous improvement efforts across operational areas.

Skills

Delivering change in operational environments

Experience in Customer Service, Collections, or Fraud

Agile, Waterfall, and Lean methodologies

Using Jira Service Desk and Confluence

Change Management qualifications

Attention to detail

Prioritization skills

Problem-solving initiative

Stakeholder management

Tools

Jira Service Desk

Confluence

Job description

A financial services firm in Wrexham is seeking an Operational Excellence Analyst to drive continuous improvement across operations. The role involves managing change initiatives, assessing impacts, and fostering a culture of operational excellence. The ideal candidate will have a strong background in delivering change within operational environments and experience with methodologies like Agile and Lean. Competitive salary and hybrid working options are offered.