OnSite Customer Operations Lead | Procurement & Service Excellence

ERIKS Group; Enfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering supply firm is seeking a Customer Operations Manager to oversee customer contracts at their Enfield site. This critical leadership role entails managing relationships with key customers, ensuring compliance with service agreements, and driving operational efficiency. Candidates should possess proven experience in customer service, procurement, and KPI management. The role offers a competitive salary and various benefits, promoting a supportive and inclusive work environment.

Benefits

25 days’ annual leave + bank holidays

Comprehensive Employee Assistance Programme

Company car or allowance

Qualifications

• Experience in handling customer inquiries and resolving issues.
• Proven experience in managing customer relationships.
• Strong focus on providing excellent service.

Responsibilities

• Oversee the day-to-day execution of the customer contract.
• Build and maintain relationships with key customer stakeholders.
• Ensure compliance with service level agreements.

Skills

Handling customer inquiries

Managing customer relationships

Procurement experience

Operational expertise

KPI Management

Continuous Improvement

Collaboration

HSEQ knowledge

Full UK/Ireland Driving Licence

Job description

A leading engineering supply firm is seeking a Customer Operations Manager to oversee customer contracts at their Enfield site. This critical leadership role entails managing relationships with key customers, ensuring compliance with service agreements, and driving operational efficiency. Candidates should possess proven experience in customer service, procurement, and KPI management. The role offers a competitive salary and various benefits, promoting a supportive and inclusive work environment.