Onsite 1st Line IT Support Engineer (Reading)

Ultima Group; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider is seeking an Internal Recruiter for their Reading location. This role involves providing first-level technical support, troubleshooting hardware and software issues, and effectively communicating with users. Candidates should have at least 1 year of experience in an IT service desk environment and possess relevant certifications. The company values diversity and inclusivity in the workplace.

Qualifications

• At least 1 year experience working within an MSP on an ITIL service desk.
• Ability to multitask effectively.
• Understanding of Windows operating systems.

Responsibilities

• Provide first-level technical support to end-users via phone and email.
• Troubleshoot hardware and software issues.
• Document and prioritize user incidents within the ITSM tool.

Skills

MS-900 certified

Communicate effectively

MS Office applications

Customer First Behaviour

Education

ITIL Foundation Certified

AZ-900 certified

SC-900 certified

Tools

Ticket Management Software

Job description

A leading IT solutions provider is seeking an Internal Recruiter for their Reading location. This role involves providing first-level technical support, troubleshooting hardware and software issues, and effectively communicating with users. Candidates should have at least 1 year of experience in an IT service desk environment and possess relevant certifications. The company values diversity and inclusivity in the workplace.