Online Team Leader — In-Store Service Champion

Morrisons; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK supermarket is seeking a Team Leader to manage their in-store Online teams. The role involves creating a supportive environment, delivering exceptional customer service, and ensuring efficient processes. Candidates should have experience in team development and strong operational knowledge. Attractive benefits include flexible shifts, a generous holiday allowance, and numerous discounts, making this an excellent opportunity for career progression and personal development.

Benefits

Fully flexible shift patterns

Six weeks holiday

15% discount in stores

Additional 10% discount for a friend

Career progression opportunities

Subsidised shop floor ranges

Competitive pension and life assurance

Healthcare benefits

Discounts at high street shops

Family friendly policies

Responsibilities

• Create a team that delivers outstanding, friendly and helpful service.
• Build a supportive and performance-driven culture.
• Analyse department data to identify risks and solutions.
• Ensure orders are picked, dispatched and delivered on time.

Skills

Ability to build and maintain effective relationships

Experience in developing and leading teams

Strong operational and technical knowledge of the Online department

Ability to plan and manage workload

Ability to work to strict deadlines

Job description

A major UK supermarket is seeking a Team Leader to manage their in-store Online teams. The role involves creating a supportive environment, delivering exceptional customer service, and ensuring efficient processes. Candidates should have experience in team development and strong operational knowledge. Attractive benefits include flexible shifts, a generous holiday allowance, and numerous discounts, making this an excellent opportunity for career progression and personal development.