Online Store Operations Lead — Early Morning Shifts

Sainsbury’s Group; Dundee; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK retail company based in Scotland seeks an Online Manager to lead their online picking and delivery team. You will be responsible for engaging with team members, ensuring high standards of service, and collaborating with other managers to enhance the shopping experience. Candidates should have experience in fast-paced environments, delivering KPIs, and managing team performance. The position offers competitive benefits including discounts and a bonus scheme.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Cycle to Work scheme

Wellbeing support

Qualifications

• Experience in a fast-paced, operational environment leading teams.
• Proven ability to deliver on KPIs and customer service standards.
• Experience managing employee relations issues.

Responsibilities

• Plan and manage an online picking and delivery team.
• Engage and coach a team to enhance customer experience.
• Collaborate with other managers for effective store operation.

Skills

Customer service

Team leadership

Operational management

Job description

A major UK retail company based in Scotland seeks an Online Manager to lead their online picking and delivery team. You will be responsible for engaging with team members, ensuring high standards of service, and collaborating with other managers to enhance the shopping experience. Candidates should have experience in fast-paced environments, delivering KPIs, and managing team performance. The position offers competitive benefits including discounts and a bonus scheme.