ONLINE CONTENT OFFICER

Cardiff Council; Cardiff; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A local government council in Cardiff is seeking an Online Content Officer to enhance digital content for Housing Services. The role entails maintaining customer-facing websites, ensuring high-quality interactions and monitoring content updates across platforms. Ideal candidates should possess excellent IT skills, know web accessibility guidelines, and work collaboratively in a fast-paced environment. Knowledge of Welsh and Community languages is beneficial. This position offers a hybrid working model.

Qualifications

• In-depth knowledge of new and emerging digital platforms.
• Ability to manage time effectively across multiple digital projects.
• Ability to communicate effectively with teams and managers.

Responsibilities

• Support the development and maintenance of digital content.
• Coordinate major content updates across digital channels.
• Liaise with Housing Teams for high customer experience.

Skills

Excellent communication skills

Organisational skills

Digital content creation

Ability to develop content for Social Media

Understanding of web accessibility guidelines

Job description

An exciting opportunity has arisen for a committed individual with excellent IT and digital content creation skills to join the Digital Transformation Team as an Online Content Officer within the Adults, Housing and Communities service.

About the job

The postholder will support the development and maintenance of digital content across a variety of platforms, with particular focus on the Housing Services customer facing websites alongside other digital platforms including the Webchat and Housing Apps.

The postholder will liaise with Housing Teams to ensure a consistently high level of customer experience and will ensure content meets business needs to provide accurate, clear and bespoke responses across a variety of digital channels.

The postholder will provide support in the coordination of major content updates across existing, new and emerging Housing digital channels.

The postholder will be responsible for collating statistics to share with managers and teams across the directorate.

What We Are Looking For From You

The successful candidate will have an in-depth knowledge of new and emerging digital platforms.

You will have the ability to develop content for Social Media platforms, websites, apps and webchats in line with web accessibility guidelines and Welsh language standards.

Excellent communication and organisational skills are vital for this role. You will have the ability to liaise effectively with teams and managers across the directorate.

You should have a desire to work in a fast-paced team environment and work collaboratively with colleagues.

You will have the ability to manage your time effectively across a number of digital projects.

You must understand the value of developing inclusive customer centred online content.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

Additional information

This post is subject to Disclosure and Barring Service Basic checks.

The post will be hybrid working, you will be required to work from a number of different locations including County Hall and other community hub buildings.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

The interview process for this role will be conducted face to face or otherwise on a virtual basis using an appropriate online platform. The hiring manager will advise on the format of the interview as part of the recruitment process. If you have any concerns about your ability to take part in a virtual interview process or would like to have an informal chat about this role and how to apply, please contact Connor Humphreys, [e-mail] .

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Admin / Clerical

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent