One Stop Shop Officer

Halton Borough Council; Weston-super-Mare; On-site; GBP 14,000 - 16,000; Part time

Job summary

A local government body in Weston-super-Mare is hiring a part-time One Stop Shop Officer to join their customer services team. This role involves delivering a range of council services, supporting daily operations, and providing excellent customer service. Candidates should have prior experience dealing with customers both face-to-face and via phone, along with strong administrative capabilities. This is a permanent position offering competitive pay and numerous employee benefits.

Benefits

Generous annual holiday allowance

Local Government Pension Scheme membership

Investment in personal development

Free Car Parking

Employee benefits platform

Qualifications

• Experience in customer service roles involving direct interaction.
• Ability to handle a variety of customer needs effectively.
• Computer literate with strong keyboard skills.

Responsibilities

• Support daily operations of the shop providing council services.
• Handle administrative and reception duties.
• Deliver high-quality customer service to residents.

Skills

Customer service skills

Administrative skills

Teamwork

Microsoft Office

Face-to-face customer interaction

Job description

# One Stop Shop Officer## Job IntroductionHalton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services.We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’.**Our Team:**Halton Direct Link has transformed the delivery of the Council's services by making the services more accessible to the residents of Halton. The two One Stop Shops provide access to the service face to face and the Contact Centre has improved access via the telephone.We are currently recruiting 1 part time member of staff to join our friendly customer services team here at Halton Direct Link. As a One Stop Shop Officer, you will deliver a range of council services to our customers.**Hours:**20 hours: Wednesday 11.30 – 4.30, Thursday 9.00 – 5.00, Friday 9.00 – 5.00**Your Contributions:**You will be responsible in supporting the day-to-day running of the shop which will include a variation of tasks such as admin duties, reception duties and customer service.You will have experience of dealing with customers in a face-to-face capacity or over the telephone, have excellent customer service skills together with the ability to quickly recognise and deal with customer needs. Ideally you will be experienced in the delivery of one or more of the councils services and be used to working in a team environment although not essential for the right candidate.Applicants for the post should be computer literate, have excellent keyboard skills, and have an understanding of Microsoft Office tools.**Our Offer:**Aside from working with a great team, our employees have access to a fantastic range of benefits, including:* A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service* Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions* 3 x Salary Life Cover via Local Government Pension Scheme* Investment in your personal development* Free Car Parking at HBC sites* Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.**Next Steps:**At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Sarah Ellis-Halliwell ([e-mail])Interviews will take place on Wednesday 18th and Thursday 19th February.At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – [e-mail] Please refer to the attached Job Profile for further information about the role and our values.We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible.We look forward to receiving your application!### One Stop Shop Officer* **Salary** £26,403 - £28,142 (Actual salary range £14,271.89 - £15,211.89)* **Frequency** Annual* **Job Reference** haltoncouncil/TP/1777/388* **Contract Type** Permanent* **Working Hours** 20* **Closing Date** 25 January, 2026* **Job Category** Administration* **Department** ICT and Support Services* **Location** Halton Borough Council, United Kingdom* **DBS Check** N/A* **Posted on** 05 January, 2026