Onboard Service Manager — Elevate Passenger Experience

Chiltern Railways; Leeds; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading transport service provider is looking for a Retail Service Manager based in Leeds. You will be the face of the service onboard trains, ensuring a warm welcome and high-quality service for customers. Ideal candidates are personable, customer-driven, and flexible with hours. The position offers a competitive starting salary, extensive training, and opportunities for career growth within the company, along with various benefits including holiday allowance and free travel on certain rail services.

Benefits

Holiday allowance of 30 days, rising to 35 days

Defined benefit pension

Free travel on Arriva Rail services

75% off travel on other UK rail companies

Discounted European rail travel after one year

Qualifications

• Must live within 1 hour's commute of Leeds.
• Able to travel at unsocial hours reliably.
• Authentic and energetic personality.

Responsibilities

• Provide high-quality at-seat catering service.
• Deliver a warm welcome to customers.
• Ensure passengers travel in comfort and style.

Skills

Excellent people skills

Customer service driven

Strong work ethic

Team player

Flexible

Well-presented

Job description

A leading transport service provider is looking for a Retail Service Manager based in Leeds. You will be the face of the service onboard trains, ensuring a warm welcome and high-quality service for customers. Ideal candidates are personable, customer-driven, and flexible with hours. The position offers a competitive starting salary, extensive training, and opportunities for career growth within the company, along with various benefits including holiday allowance and free travel on certain rail services.