Onboard Manager- Catering-Talent Pool-Liverpool

West Coast Partnership; Liverpool; On-site; GBP 32,000; Full time

Job summary

A rail transportation company in Liverpool seeks an Onboard Manager for Catering. This full-time role focuses on leading a team to ensure excellent customer service and safety. Ideal candidates will have a strong leadership background in fast-paced environments. Competitive salary of £32,000 per annum and various benefits including free travel and holiday entitlement up to 37 days.

Benefits

Final salary pension

Free travel on Avanti West Coast

Privilege Travel card

30 days holiday, rising with service

10 free journeys on other First Group Train Operators

Qualifications

• Proven track record of leadership in a fast-paced environment.
• Flexibility and positive approach to managing and developing a team.
• Railway experience desirable but not essential.

Responsibilities

• Manage team behaviours and supervise performance.
• Lead implementation of planned changes and support teams.
• Ensure safety and compliance with safety standards.
• Manage budgets in partnership with Finance Business Partner.
• Deliver excellent customer service.

Skills

Leadership in a fast-paced environment

Team management

Customer service

Flexibility

Job description

Onboard Manager- Catering - Talent Pool – Liverpool

Join to apply for the Onboard Manager- Catering - Talent Pool – Liverpool role at West Coast Partnership Development.

The role of an On‑Board Manager at Avanti West Coast is essential to our success, with a focus on people and customer experience. It is a people‑oriented role that leads a team of on‑board caterers who deliver a safe and memorable service to our customers. (Please note: this role is not based onboard the train – it is a people‑management role, managing the Catering grade.)

Salary: £32,000 – £32,000 per annum.

Role Responsibilities

• Manage team behaviours, supervise performance, sickness absence and availability, and provide feedback to address issues.
• Lead and own the implementation of planned changes and support on‑board teams with new commercial activities.
• Ensure safety of teams, maintaining compliance with safety standards.
• Manage budgets in partnership with Finance Business Partner.
• Deliver excellent customer service in all circumstances.
• This post holds an “On Call” commitment and requires flexibility to work hours that suit the railway environment.

Qualifications & Experience

A proven track record of leadership in a fast‑paced environment, juggling multiple priorities. Flexibility, positive approach to managing and developing a team are key. Railway experience desirable but not essential.

Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators for leisure travel)
• 30 days holiday, rising by 1 day for each completed year of service up to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industry

Rail Transportation

Values

Passionate – We foster a culture where everyone is driven by our mission and dedicated to achieving it together.

Committed – We are committed to safety, reliability and delivering the very best for our customers, colleagues, stakeholders, and the industry.

Integrity – We take responsibility for decisions to ensure we do the right thing, even when difficult.

Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.

EEO Statement

At Avanti West Coast, we value diversity and are committed to fostering an inclusive environment for all. We celebrate differences in race, religion, age, gender, gender identity, disability, and sexual orientation.