On-Site IT Field Technician — Hands-On Support Pro

Ingersoll Rand Inc.; Alfreton CP; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global leader in flow control and compression solutions is seeking an IT Support Specialist based in Alfreton, UK. The role entails providing 1st and 2nd line IT support, managing ticketing processes, and troubleshooting hardware and software issues in a predominantly Windows environment. The ideal candidate should have experience with MS Office and Active Directory, along with strong communication skills. The position offers a range of benefits, including generous holiday allowances and health plans.

Benefits

25 Days Holiday + 8 Bank Holidays

Westfield Health Medical Cash Plan Cover

Cycle Scheme

Electric Car Scheme

Employee Assistance Program

Qualifications

• Experience troubleshooting software and hardware issues.
• Excellent verbal and written communication skills.
• Self-motivated and able to work independently.

Responsibilities

• Manage 1st & 2nd line IT support.
• Coordinate and triage support tickets.
• Ensure compliance with vendor requirements.

Skills

MS Office (O365)

Active Directory

ServiceNow

PXE Boot/imaging

Basic server tasks

Job description

A global leader in flow control and compression solutions is seeking an IT Support Specialist based in Alfreton, UK. The role entails providing 1st and 2nd line IT support, managing ticketing processes, and troubleshooting hardware and software issues in a predominantly Windows environment. The ideal candidate should have experience with MS Office and Active Directory, along with strong communication skills. The position offers a range of benefits, including generous holiday allowances and health plans.