Office Receptionist

Norton Rose LLP; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious law firm in Birmingham is seeking an experienced receptionist to manage the front desk, welcoming clients and visitors, and providing administrative support. The ideal candidate will have strong customer service skills, proficiency in Microsoft Office, and previous experience in an administrative role. This permanent position requires 36.25 hours of work each week, allowing for a supportive work environment committed to professional development.

Benefits

25 days holiday plus option to buy additional days

Discretionary bonus scheme

Private medical insurance

Access to Employee Assistance Programme

Cycle to work scheme

Qualifications

• Experience in an administrative role, ideally in a professional services environment.
• Quality and customer service driven, with a concern for accuracy.
• Ability to work to deadlines and prioritize workload effectively.

Responsibilities

• Welcoming clients and visitors at the reception desk.
• Answering phone calls and routing them to the relevant person.
• Managing meeting room bookings and ensuring readiness.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Proficiency in Word, Outlook, Excel

Administrative support

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Bevan Brittan is a leading commercial law firm. Alongside ourrecognised expertise in housing, local government, and health andsocial care, we are specialists in the construction, energy andresource management, higher education and financial services sectors.

Supported by our valued business services professionals, ouraward-winning and growing legal teams provide almost 2,000organisations with commercial, corporate, property, finance,regulatory, employment and litigation (commercial and clinicalnegligence) legal and advisory services.

As a responsible business, we embrace four values: Relationships,Reputation, Responsible and Results. These give us a sense of purpose.They influence the decisions we make and how we work with each other.Importantly, they motivate us to deliver meaningful outcomes for ourclients and the communities that we're part of.

Consistently recognised as one of The Times Best Law Firms and highlyranked across the legal directories, we are proud of our hard-earnedreputation. Our 2024/25 financial results confirmed both revenue andprofit growth for a twelfth consecutive year, ensuring our ability tocontinue investing in our people.

Looking to the future, we're targeting ambitious growth and success.And we're looking for the best people to be part of it.

Join a team of experts andprogressive thinkers

We are looking for an experienced, customer-focussed receptionist towork on our front desk. You'll be based on the reception desk in ourcentral Birmingham office; welcoming clients and visitors, answeringthe phone, preparing meeting rooms, and helping your team withadministrative tasks to support our lawyers. This is a greatopportunity for a receptionist looking to gain experience within a topUK law firm. This is a permanent contract, working 36.25 hours a week,Monday to Friday, working 7.25 hour shifts between the hours of 8amand 6pm.

The role

• Welcoming clients, visitors, contractors and employees in linewith Bevan Brittan standards
• Answering phones in a prompt and professional manner, routingcalls as necessary to the relevant person
• Managing meeting room bookings in both internal client rooms andexternal venues
• Ensuring meeting rooms are cleared and ready for the next meeting
• Managing train ticket and taxi requests
• Providing support to the facilities team
• Supporting administrative tasks, including conflict searching andmatter opening
• Compiling electronic bundles for court and experts
• General office administrative duties including copying, scanning etc

What we are looking for from you

The ideal applicant will possess the following skills:

• Quality and customer service driven, with a concern for accuracy an eye for detail
• Previous experience in an administrative role is essential.Ideally, this would be within a professional services environment
• Working knowledge of Word, Outlook and Excel
• Able to work to deadlines and prioritise own workload effectively
• Enthusiastic, pro-active and flexible. Willing to contribute andsupport others as part of a team
• Confident verbal and written communication skills
• Additionally, reprographics, courier and outgoing mail experienceare also desirable skills as there may be times where you will beasked to help our reprographics team

Work with approachable people

When we ask colleagues what makes Bevan Brittan a great place towork, the most popular thing they say is "the people". Theoverwhelming consensus is that we make time for each other. We welcomequestions and support each other. Naturally, we look for newcolleagues who align with our values.

Supported to be your best

Learning, Development & Progression

We're committed to supporting your professional and personaldevelopment needs.This means that we offer a range of tailoredtraining courses and you will have lots of opportunity to learn fromthose around you. We actively encourage progression and this isreflected in our annual review and promotion processes. You will besupported by your line manager to achieve your full potential.

• A minimum of 25 days holiday (plus the option to buy up to anadditional 5 days)
• Discretionary bonus scheme
• Private medical insurance through Vitality
• Biennial private health assessment through Nuffield Health
• Life assurance
• Access to Employee Assistance Programme
• Cycle to work scheme

Embracing our differences and valuing inclusion

Our shared aim is that everyone is welcome and can feel comfortablebeing themselves at Bevan Brittan. To support this, we actively valueand promote equality, diversity and inclusion in everything that wedo. You'll be empowered and supported through our employee lednetworks, diverse colleagues, and a broad range of firmwide initiatives.

Recognising the unique contributions that a diverse workforce canbring to our business, we encourage applications from people of allbackgrounds. We take great pride in being a Disability ConfidentEmployer. If you need any adjustments throughout the recruitmentprocess or have any questions, please get in touch with ourrecruitment team by emailing [e-mail]

Acting responsibly, now and for the future

To us, being a responsible business is second nature; a core part ofBevan Brittan's identity. Our colleagues are heavily involved inshaping and delivering activity across the four pillars of our Responsible Business strategy :Community Engagement; Environmental Sustainability; Equality,Diversity & Inclusion; and Wellbeing.

Our people deliver pro bono legal work for charities andnot-for-profit organisations. We play an active role in our localcommunities and donated £100,000 across our four regional officecharities last year. We are also proudly carbon neutral. We'veachieved the UN's Climate Neutral Now accreditation and ourenvironmental sustainability plan focuses on achieving our net zerocarbon target by 2040.

Collectively, the four pillars ensure we look after our colleagues'wellbeing; offer an environment in which everyone can progress onmerit, give something back to the communities in which we work; andprotect the environment.