Night-Shift Guest Experience Leader – Aberdeen

Caledonian Sleeper Limited.; Aberdeen City; On-site; GBP 38,000; Full time

Job summary

A leading overnight rail service in the UK is looking for a Guest Experience Team Leader in Aberdeen. The successful candidate will lead a team, ensuring an outstanding guest experience through exemplary service, safety, and compliance. This role requires strong leadership and customer service skills. The position is full-time with a salary of £37,517.58 and involves shift work. Join us to help deliver memorable journeys aligned with our core values of Integrity, Passion, Togetherness, and Respect.

Qualifications

• Proven experience in a customer service or hospitality environment.
• Leadership skills with experience supervising or leading a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead by example to inspire team members and ensure exceptional guest service.
• Conduct safety tours and manage stock levels effectively.
• Coach and develop team members to foster continuous improvement.

Skills

Customer service experience

Leadership skills

Communication skills

Safety awareness

Proactivity under pressure

Tools

Microsoft Office 365

Epos sales systems

Job description

A leading overnight rail service in the UK is looking for a Guest Experience Team Leader in Aberdeen. The successful candidate will lead a team, ensuring an outstanding guest experience through exemplary service, safety, and compliance. This role requires strong leadership and customer service skills. The position is full-time with a salary of £37,517.58 and involves shift work. Join us to help deliver memorable journeys aligned with our core values of Integrity, Passion, Togetherness, and Respect.