Night Porter

Royal Society of Medicine; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Royal Society of Medicine is seeking a full-time hospitality team member dedicated to customer service excellence. Responsibilities include managing customer inquiries, reservations, and ensuring a welcoming environment. The ideal candidate will demonstrate strong communication skills and a professional demeanor in a vibrant setting.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to manage multiple tasks efficiently.
• Professional demeanor with a polite and courteous manner.

Responsibilities

• Dealing with all customer enquiries, both in person and over the phone.
• Administering reservations, cancellations, and billing processes.
• Maintaining cleanliness and organization in service areas.

Skills

Customer service

Attention to detail

Communication

Job description

This is a full-time, permanent position, working 40 hours per week across 7 days

The Royal Society of Medicine (RSM) is a UK charity and membership organisation dedicated to advancing health. Through learning and collaboration, we empower a global community of healthcare professionals to enhance their practice and improve patient outcomes, while promoting a broader understanding of health through public engagement.

Founded in 1805, the RSM has a long history of bringing individuals with diverse experiences together to share knowledge and pioneer new approaches to medicine and healthcare. Today, our membership connects the full spectrum of healthcare disciplines and career stages, with our educational events programmes and learning resources supporting healthcare professionals worldwide. Our members, partners and collaborators work collectively, drawing on one another’s expertise to raise standards and develop innovative solutions. Together, we are transforming healthcare, and lives, for the better.

Responsibilities include:

• Dealing with all customer enquiries, n person, on the telephone and via e-mail
• Administering, responding and processing all reservations, cancellations and no-shows, in line with company policy
• Performing check in, check out and reservation duties including the billing process accurately and efficiently and following up with No Shows within the time frame
• Fulfilling all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Assist in setup of Restaurant tables for Breakfast Offerings
• Maintaining cleanliness of Lobby area, Bar & lounge areas, ensure cushions and seats are clean, tidy and presentable
• Maintain a professional image on duty, including a polite and courteous manner, cheerful disposition and punctuality
• Operate entry control systems. Ensure all doors and windows are closed and door guards released; all unnecessary lighting turned off
• Consistent security walks throughout the night, minimum of 3 walks to be performed

Closing date for applications: There is no closing date we will be sifting and interviewing candidates as we receive suitable applications.

Interviews: Initial telephone call will be followed by a face-to-face interview

The RSM is committed to equal opportunities.Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.

The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link: