Night Guest Services & Safety Associate

Peoplebank; Basildon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain is seeking a reliable Night Team Member for their Basildon location. The role involves managing guest services, ensuring safety and security throughout the night, and providing support to hotel staff. Ideal candidates should have experience in a hotel or similar environment, excellent customer service skills, and the ability to maintain composure in high-pressure situations. Join us in delivering exceptional hospitality to our guests.

Benefits

Employee discounts on hotel rates

Access to room benefit programs

Shopping discounts

Free legal & money advice

Counseling sessions

Wellbeing support

Free meals on duty

Free parking

Qualifications

• Previous experience in a hotel or night team role preferred.
• Excellent customer service skills and a friendly demeanor.
• Good understanding of safety and security procedures.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain security and safety procedures throughout the night.
• Assist with maintenance and housekeeping tasks as needed.
• Serve food and beverages to guests when required.
• Handle guest check-ins and check-outs.

Skills

Customer service skills

Communication skills

Attention to detail

Ability to stay composed under pressure

Organizational skills

Job description

A leading hotel chain is seeking a reliable Night Team Member for their Basildon location. The role involves managing guest services, ensuring safety and security throughout the night, and providing support to hotel staff. Ideal candidates should have experience in a hotel or similar environment, excellent customer service skills, and the ability to maintain composure in high-pressure situations. Join us in delivering exceptional hospitality to our guests.