Night Duty Manager

Imago Venues; Loughborough; On-site; GBP 27,000; Full time

Job summary

A premier hospitality venue located in Loughborough is seeking a Night Duty Manager to ensure smooth hotel operations and guest safety during night shifts. The ideal candidate will have strong customer service skills and be able to handle guest issues confidently. Full training will be provided to support those with less experience in a front house role. This full-time position offers a competitive annual salary, excellent benefits, and the opportunity to work in a supportive environment.

Benefits

25 days annual leave plus bank holidays

Paid leave day for your birthday

Free access to on-site gym facilities

Free meal on shift

Free car parking

Enrolment into company pension scheme

Qualifications

• Minimum of one year’s experience in a customer-facing role.
• Experience in front of house hospitality operation is desirable.

Responsibilities

• Manage the smooth operation of the hotel at night.
• Ensure the safety of guests and team members.
• Be the first point of contact for overnight guest issues.

Skills

Excellent customer service skills

Effective communication

Ability to work under pressure

Proactive problem solving

Job description

Full time (37.5 hours per week) working night shifts 5 over 7 days from 11pm – 7am

Rate of Pay: £26,742 per annum

Benefits

• 25 days annual leave plus bank holidays
• Paid leave day for your birthday
• Free access to on-site gym facilities at Burleigh Springs
• Free meal on shift
• Free car parking
• Enrolment into company pension scheme

Job Description

We are currently looking for a confident and enthusiastic individual to join our team as Night Duty Manager at The Link Hotel.

You will be responsible for managing the smooth operation of the hotel and ensuring the safety of our guests and team members at night. You must be able to deal confidently and proactively with any guest issues, as you will be the first point of contact for our guests overnight.

We are looking for an individual with excellent customer service skills, who can communicate effectively with both guests and team members. You must be able to use your initiative and work well under pressure, whilst consistently delivering an exceptional guest experience.

You will have a minimum of one years’ experience in a customer facing role. Experience in a front of house hospitality operation is desirable, although not essential as full training will be given.

Qualifications

Minimum of one year’s experience in a customer facing role; experience in front of house hospitality operation desirable.

About Us

Based at Loughborough University Campus, our brand portfolio includes:

• Burleigh Court Hotel and Conference Centre
• Holywell Park Day Conference Centre
• The Link Hotel
• The Elite Athlete Centre and Hotel
• Loughborough University Nursery

Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.

With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.

We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025.

Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.

Imago Venues, Burleigh Court,
Loughborough University (West Park),
Loughborough, Leics
LE11 3TU

Imago @ Loughborough Ltd, Registered in England no. 2355400. Registered Office: Finance Office, Loughborough University, Charnwood, Leicestershire, LE11 3TU