Network Operational Specialist

yorkshirewater.com; Leeds; On-site; GBP 41,000 - 52,000; Full time

Job summary

A major regional water provider is seeking a Network Operational Specialist to provide technical support for sewer systems and ensure efficient operations. Key responsibilities include offering guidance for wastewater operations, supporting incidents like pollution and flooding, and collaborating with contracts teams. Candidates should have a strong health and safety background, customer service experience, and a valid driving license. This permanent position promotes flexibility and work-life balance and is located in Leeds, England.

Benefits

Competitive salary

Annual incentive-related bonus

Attractive pension scheme

Development opportunities

25 days annual leave plus bank holidays

Health cash plan

Qualifications

• Knowledge of vehicles and equipment used to resolve issues on the sewer network.
• Ability to manage a busy workload, assessing priorities.
• Influencing skills with focus on the 'right-first-time' approach.

Responsibilities

• Provide technical support for the safe operation of the Customer Field Services fleet.
• Support significant incidents and manage rapid response.
• Collaborate with the operational contracts team to improve efficiency.

Skills

Technical understanding of sewer systems

Experience operating high-pressure jetting equipment

Customer-service-related experience

Strong health & safety background

Excellent interpersonal skills

Proficiency with IT

Full valid driving licence

Tools

SAP

Job description

Welcome to Yorkshire Water – the journey to great benefits, flexible working and a career that talks to your passion for water & the environment.

Benefits

• Competitive salary range £41,477 – £51,846 depending on experience.
• Annual incentive‑related bonus – up to £ hallar.
• Attractive pension scheme (up to 12 % company contribution).
• Development opportunities aligned with the Network Operational Specialist progression plan.
• 25 days annual leave plus bank holidays, plus an extra wellness day and days in lieu of working them.
• Life assurance cover of 4 × pensionable salary.
• Health cash plan, critical‑illness insurance, dental insurance, life assurance flex & partner cover.
• Retail savings scheme.
• Online镜GP service, cycle‑to‑work scheme, gym‑membership discounts and many more.

Location: We are seeking a Network Operational Specialist for the Customer Field Services department, covering Knostrop and surrounding areas in West Yorkshire. You’ll help Yorkshire Water deliver the best service to customers.

Working type: Permanent, 37 hours per week. After full training you will be expected to work out‑of‑hours请输入 standby, so flexibility outside core hours is essential.

What We Do!

Yorkshire Water keeps 5.4 million people in the North of England and millions of visitors happier with clean, safe drinking water and efficient wastewater removal. We protect communities, safeguard the environment, and plan for Yorkshire’s water future – 24 /7, 365 nights a year. Our newest opportunities lie in Customer Field Services, responding to demanding needs in the evolving water industry.

Where You Fit In!

As Our Network Operational Specialist, You Will:

• Provide technical support for the safe operation of the Customer Field Services fleet and equipment – jetting, CCTV, recycler/vactor, sewer investigations. Review RAMS for all works delivered on the gravity sewer network.
• Offer technical guidance to Wastewater on all acompañ aspects of the gravity sewer network.
• Support significant incidents (pollution / flooding) and encourage field‑based teams toid manage rapid response.
• Consult on safe operation and restoration following operational failures on the sewer network, helping the department and wider business.
• Support the Operational Delivery Manager with the escape review process. Provide technical and financial evaluation for follow‑on work – both Yorkshire Water and service partner projects – to prevent repeat calls.
• Collaborate with the operational contracts team to improve efficiency and remedy problematic sewer works.
• Manage the CSO asset base, ensuring safe and effective operation. Work closely with central control and CSO teams to deliver maintenance plans.

What Skills, Experience and Training Will You Need?

• Technical understanding of sewer systems, network performance issues and assets, and a basic knowledge of sewage treatment works.
• Knowledge of vehicles and equipment used to resolve issues on the sewer network. Experience operating high‑pressure jetting equipment with appropriate accreditation.
• Previous customer‑service‑related experience with face‑to‑face communication – essential.
• Ability to manage a busy workload, assessing priorities to mitigate risk swiftly.
• Strong health & safety background – experience of H&S management processes and systems required.
• Excellent interpersonal skills, teamwork, building effective internal and external relations.
• Influencing skills with a focus on the ‘right‑first‑time’ approach, evidence capture and feedback.
• Proficiency with IT – Microsoft Suite and company‑based systems such as SAP (training provided).
• Full valid driving licence (no more than six points) – travel to various operational sites across the region.

We encourage flexible working patterns and job‑share options to support your work/life balance.

Opening Expectations

Closing date: 26 January 2026. Interviews will run until the middle of February 2026.

Successful candidates will undergo pre‑employment checks – Basic Disclosure, potential security vetting (Counter‑Terrorist or Security Check).

All roles subject to medical questionnaire and further medicals as needed.

We proudly serve the Yorkshire region, promote diversity and inclusive workplaces and strongly encourage candidates of all backgrounds to apply.