NATO Customer Success & Training Lead

Mesh-AI Limited; Croydon; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading intelligence solutions firm is seeking a Customer Success Manager & Trainer to support NATO operations. The role involves engaging with stakeholders, providing training on intelligence products, and requires a solid background in Defence or National Security. This position supports both hybrid and remote work, with opportunities for professional growth and flexibility. Ideal candidates should have experience in stakeholder engagement within military contexts and possess strong communication skills.

Benefits

27 days of annual leave

Private medical insurance – Bupa

Access to LinkedIn Learning

Access to an on-site gym

Qualifications

• Comfortable enhancing and providing data-centric OSINT intelligence products.
• Requires frequent travel, mostly scheduled ahead.
• Background in Defence, National Security, or intelligence sectors.

Responsibilities

• Support NATO security environment through direct stakeholder engagement.
• Identify intelligence requirements and provide training.
• Engage with key stakeholders within NATO to build trusted relationships.

Skills

Customer Success/stakeholder engagement experience in NATO

High level of structured thinking

Strong oral and written communication skills in English

Experience interacting with military & intelligence allies

Passion for using technology and online tools

Education

Citizen of one of the 32 NATO nations

NATO Security Clearance (advantage)

Job description

A leading intelligence solutions firm is seeking a Customer Success Manager & Trainer to support NATO operations. The role involves engaging with stakeholders, providing training on intelligence products, and requires a solid background in Defence or National Security. This position supports both hybrid and remote work, with opportunities for professional growth and flexibility. Ideal candidates should have experience in stakeholder engagement within military contexts and possess strong communication skills.