National Lifeline Service Manager

Bascats; United Kingdom; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading animal welfare charity in the UK seeks a LifeLine Team Leader to manage their day-to-day service operations. This role requires experience in leading teams and working with vulnerable adults. Strong communication and project management skills are essential. Candidates will enjoy a competitive salary and various health benefits. The position involves remote work with travel across the UK, especially for team meetings and presentations.

Benefits

Range of health benefits

26 days’ annual leave plus bank holidays

Salary Finance program

Qualifications

• Experience in leading teams is essential.
• Must have experience working with vulnerable adults/families.
• Excellent communication skills to build strong relations.

Responsibilities

• Lead the team to ensure the day-to-day running of our Lifeline service.
• Line manage Lifeline Managers across the UK.
• Shape and manage any planned expansion of the project into new areas.
• Promote and develop the service across the sector.

Skills

Leading teams

Communication skills

Ability to manage sensitive situations

Organisational skills

Project management skills

Strong IT skills

Tools

Microsoft Office

Job description

Team: Lifeline

Location: Remote with travel across the UK, approximately once per month (more frequent initially) to facilitate meetings, provide presentations and line management

Work pattern: 35 hours per week, Monday to Friday, 9am-5pm

Salary: Up to £49,655.50 per year

Contract: 12-month fixed term contract

Gender requirement: Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.

Background check: This role requires a basic DBS check.

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities

• Lead the team to ensure the day-to-day running of our Lifeline service
• Line manage Lifeline Managers across the UK
• Shape and manage any planned expansion of the project into new areas
• Promote and develop the service across the sector

About the Lifeline team

• Lifeline is a pet fostering service for anyone fleeing domestic abuse
• The majority of our referrals come from women fleeing domestic abuse via women-only services
• The service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them
• Our team consists of a National Lifeline Service Manager, Lifeline Managers and Lifeline Caseworkers

Qualifications and experience

• Experience in leading teams
• Experience of working with or on behalf of vulnerable adults/families
• Excellent communication skills and ability to build strong relations
• Ability to deal with sensitive situations and cope under pressure appropriately
• Strong organisational skills and ability to prioritise and manage workload
• Project management skills
• A UK driving licence and access to your own vehicle or good access to public transport with connections across the UK
• Strong IT skills including Microsoft Office

What we can offer you

• Range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• And much more, which you can learn about here

Interested? Here’s how to apply

Application closing date: 23 January 2026

Virtual interview date: w/c 16 February 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

• Anonymised application form
• Video screening
• Virtual interview

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.