Motor Claims Specialist | Fast, Fair Settlements

Aioi Nissay Dowa Europe Limited; Newcastle upon Tyne; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading insurance provider is seeking a Customer Claims Handler in Newcastle upon Tyne. In this role, you'll support customers through their claims journey, ensuring a fast and effective claims process. You will need strong knowledge of motor claims, excellent negotiation skills, and the ability to manage sensitive conversations. This position offers a hybrid working model, competitive salary, and an attractive benefits package including annual leave and health insurance options.

Benefits

25 Days annual leave

5% Discretionary Annual Bonus

Private Medical Insurance Options

Life Assurance

Health and wellbeing benefits

Qualifications

• Strong knowledge of motor claims including indemnity and accident management.
• Proven experience in a customer-facing motor claims role.
• Understanding of FCA regulations and Treating Customers Fairly (TCF) initiatives.

Responsibilities

• Manage customer queries and provide support through the claims process.
• Ensure claims are settled quickly and effectively.
• Conduct investigations and assess liability and quantum.

Skills

Strong knowledge of motor claims

Proven experience in customer-facing role

Excellent planning and organization skills

Confident negotiator

Strong verbal and numerical reasoning

Tools

IT proficiency

Job description

A leading insurance provider is seeking a Customer Claims Handler in Newcastle upon Tyne. In this role, you'll support customers through their claims journey, ensuring a fast and effective claims process. You will need strong knowledge of motor claims, excellent negotiation skills, and the ability to manage sensitive conversations. This position offers a hybrid working model, competitive salary, and an attractive benefits package including annual leave and health insurance options.