Motor Claims Customer Liaison & Resolution Specialist

Vizion Network Limited; Wellingborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A forward-thinking organisation in Wellingborough is seeking a Customer Support Team member to manage expressions of dissatisfaction related to motor claims. The ideal candidate should have customer service experience, strong communication skills, and be proficient in Microsoft Office. This role offers competitive benefits including health services, annual leave, and recognition rewards. Join a growing team committed to diversity and inclusion in a supportive environment.

Benefits

Employee health and benefits scheme

21 days annual leave

Additional birthday holiday

Performance based salary increments

Fun Company events and functions

Free parking

Monthly free food days

Close to shops and amenities

Reward and recognition

Qualifications

• Ability to work to agreed deadlines, targets and objectives.
• Ability to work as part of a team as well as autonomously with high accuracy.
• Commitment to providing first-class service to customers, suppliers, and partners.

Responsibilities

• Act as a first point of contact for customers and clients.
• Process and resolve expressions of dissatisfaction within guidelines.
• Ensure accurate recording of all information in management systems.
• Communicate with internal departments for resolution.
• Manage daily workload efficiently.

Skills

Good knowledge of Microsoft Office

Excellent telephone manner

Ability to build and maintain relationships

Good planning and organisational skills

Customer service experience

Handling customer complaints

Education

GCSE Maths and English

Job description

A forward-thinking organisation in Wellingborough is seeking a Customer Support Team member to manage expressions of dissatisfaction related to motor claims. The ideal candidate should have customer service experience, strong communication skills, and be proficient in Microsoft Office. This role offers competitive benefits including health services, annual leave, and recognition rewards. Join a growing team committed to diversity and inclusion in a supportive environment.