Mortgage Arrears Advisor – Empathetic Credit Support

Skipton International Ltd; Skipton; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A leading mutual building society in England seeks a Credit Management Adviser to support customers facing financial difficulties with empathy and expertise. You'll handle inbound and outbound communications, manage mortgage arrears, and collaborate with various stakeholders, providing the right solutions for our members. Required skills include customer service experience, resilience under pressure, and strong communication abilities. The role offers competitive salary and benefits, including a hybrid working environment.

Benefits

Annual discretionary bonus scheme

25 days annual leave plus bank holidays

Matching employer pension contribution (up to 10%)

Private medical insurance

Paid volunteering days

Discounted gym membership

Qualifications

• Experience in credit or debt management roles is preferred.
• Ability to handle complex customer situations with empathy.
• Understanding of financial difficulties and appropriate support solutions.

Responsibilities

• Manage inbound and outbound calls, assisting customers in financial distress.
• Process mortgage arrears administration accurately.
• Collaborate with solicitors for litigation actions.

Skills

Customer service expertise

Handling vulnerable customers

Proactive and resilient

Strong communication skills

Ability to work under pressure

Job description

A leading mutual building society in England seeks a Credit Management Adviser to support customers facing financial difficulties with empathy and expertise. You'll handle inbound and outbound communications, manage mortgage arrears, and collaborate with various stakeholders, providing the right solutions for our members. Required skills include customer service experience, resilience under pressure, and strong communication abilities. The role offers competitive salary and benefits, including a hybrid working environment.