Mobile Retail Security Officer (SIA) – Patrol & CCTV

OCS Group; Stirling; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A facilities management company is seeking a Retail Area Support Officer to ensure a secure environment across various retail locations. The role involves maintaining security presence, monitoring CCTV, responding to incidents, and customer interaction. Candidates must have a valid SIA Licence, excellent communication and observational skills, and flexibility to work varied shifts. This position offers opportunities for professional development and career progression.

Qualifications

• Right to work in the UK.
• Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
• Strong observational skills and attention to detail.
• Proven ability to manage challenging situations professionally.
• Excellent communication skills – both verbal and written.
• Proactive, reliable, and professional approach to safety and service.
• Flexibility to work across multiple locations.
• Willingness to work varied shifts, including evenings, weekends, and bank holidays.

Responsibilities

• Maintain a strong and visible security presence.
• Conduct regular patrols across store premises.
• Monitor CCTV and respond to suspicious activity.
• Carry out searches in line with policy.
• Respond promptly to alarms and incidents.
• Complete accurate incident reports.
• Collaborate with store teams on security concerns.
• Provide support and assist customers as needed.
• De-escalate confrontational situations.
• Adhere to all site-specific procedures.
• Support the wider security team.

Skills

Observational skills

Excellent communication skills

Professionalism

Job description

A facilities management company is seeking a Retail Area Support Officer to ensure a secure environment across various retail locations. The role involves maintaining security presence, monitoring CCTV, responding to incidents, and customer interaction. Candidates must have a valid SIA Licence, excellent communication and observational skills, and flexibility to work varied shifts. This position offers opportunities for professional development and career progression.