Mobile Facilities Manager

Avison Young; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global real estate advisory firm seeks a Facilities Manager in Manchester to ensure compliance with property management agreements and deliver excellent customer service. The ideal candidate should have strong communication skills and a background in Property and Facilities Management. Responsibilities include budget management, supplier meetings, and monitoring service levels. This role may offer remote work options to suitable candidates.

Qualifications

• Experience in a multi-site FM environment.
• Interest in technical aspects of the role; experience in technical projects desirable.

Responsibilities

• Ensure compliance with lease provisions and Management Surveyor agreements.
• Prepare and reconcile service charge budgets with Management Surveyor.
• Deliver excellent customer service to occupiers and clients.
• Monitor energy and water consumption for sustainable operation.
• Attend supplier review meetings and monitor contract performance.

Skills

Good communication and leadership skills

Strong IT skills

Background in Property and Facilities Management

Strong organisational and administration skills

Strong interpersonal skills

Ability to deliver exceptional service experience

Experience managing utilities/energy

Education

H&S trained to IOSH Managing Safely

Job description

Overview

Our small Canadian‑born business was founded in 1978 and has become a global organization with 120 locations across 20 countries. Our rapid expansion is driven by a shared belief that the places where we live, work and play can make us happier and healthier, and to positively impact people’s lives. We are a global commercial real‑estate advisory firm whose aim is to use real‑estate to create vibrant buildings, cities and places that deliver long‑lasting social value and economic impact.

Why Work for Us

Our industry is changing and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. We respect all backgrounds and empower our people to step up and change the game. Collaboration is embedded in our work style – employees have autonomy to collaborate on client relationships, lead operations, and participate in strategy. Our principal‑led, privately‑owned model offers employees the opportunity to own a share of the business and have voting rights, giving them a real say in our future.

Responsibilities

General Duties

• Ensure all services for the full and effective operation of properties comply with lease provisions and Management Surveyor agreements.
• Prepare, monitor and reconcile service charge budgets in partnership with the Management Surveyor, following the RICS Code of Practice.
• Engage regularly with occupiers, keep them informed of all works and services, and update tenant contacts, key holders and fire‑safety responsible‑person lists.
• Deliver excellent customer service to occupiers and clients.
• Use REFIM software to complete actions, inspect buildings regularly using the agreed common‑parts responsibility areas.
• Proactively manage fault reporting and daily Service‑desk interactions.
• Review contractor SLA & KPI results monthly, provide feedback to the Regional FM Lead.
• Raise and supervise insurance claims with the Management Surveyor.
• Assist site‑specific reporting as required by Management Surveyors.
• Attend client meetings as required.
• Monitor energy and water consumption and champion sustainable operation.
• Co‑operate and liaise with local authorities, businesses and associations as necessary for successful building operation.
• Share knowledge and experience with the wider Avison Young FM team, providing information to colleagues and the team.

Contract Management

• Attend supplier review meetings, take ownership of contract performance, inspect site records, method statements and contracts, monitor SLAs & KPIs, and benchmark value and suitability.

Compliance Health & Safety

• Maintain all safety records, statutory inspections, reports and documentation for appointed areas.
• Annual Health and Safety Risk Assessment.
• Asbestos Register and Management plan.
• Fire Risk Assessment or Audit.
• Legionella Assessment.
• On‑site Logbooks.
• Fire Safety records.
• Water Hygiene records.
• Permits to Work (PTW) records.
• Mechanical and Electrical Engineering maintenance records.
• Cleaning reports and method statements.
• Report unsafe acts/defects immediately.
• Witness weekly fire alarm, emergency light, sprinkler valve tests and evacuation drills on a rotational basis.

Environmental

• Review electricity and gas consumption with the energy consultant and Avison Young Environmental Policy.
• Conduct regular audits of properties and develop plans for building enhancement, security measures and energy‑saving initiatives in line with the policy.

Budget Control

• In agreement with senior management and clients, instruct external advisers to prepare ten‑year service charge expenditure plans.
• Determine priorities for repair, enhancement and modification of building services and equipment.
• Approve and monitor service charge expenditure within authority levels.
• Assist in preparing service charge budgets, reviewed by FM or Senior FM, following the budget calendar at least 14 weeks before year‑end.
• Cover other client buildings when necessary.
• Perform other duties as directed from time to time.

Qualifications

Key Skill Requirements

• Good communication and leadership skills.
• Strong IT skills.
• Background in Property and Facilities Management within a mixed‑use property portfolio.
• Strong organisational and administration skills.
• Strong interpersonal skills.
• Ability to deliver exceptional service experience and manage service partners.
• Interest in technical aspects of the role; technical background not required but experience in technical projects desirable.
• Experience managing utilities/energy.

Knowledge / Qualification Requirements

• H&S trained to IOSH Managing Safely (desirable but will be provided if not).
  Experience working as part of a team in a multi‑site FM environment.
• Well‑developed IT skills.

Equal Opportunities

At Avison Young we put people at the heart of everything we do. We have increased the diversity of board and leadership, established a Women’s Network of over 500 members and a steering committee that shapes our DEI strategy. We are an equal‑opportunity employer, committed to treating all employees and applicants equitably, and we are also a Disability Confident Employer. Adjustments can be made to support applications or the recruitment process. If you feel you meet the role’s requirements, we encourage you to apply even if you are not sure you meet every skill.

We are committed to inclusion and want everyone a chance to show what they can bring to our organisation. Some roles may be remote – please confirm you have the right to work in the UK.