Microsoft Operations Specialist

Cdw; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in the UK is looking for a Microsoft Operations Manager. This role is centered on managing Microsoft operational functions, involving building support structures for sales, documenting processes for efficiency, and maximizing post-sale activities. The ideal candidate will possess robust problem-solving skills, outstanding communication abilities, and experience engaging multiple internal business units. The position offers opportunities for personal development and requires occasional travel between offices.

Benefits

Opportunities for personal development

Supportive work environment

Qualifications

• Experience engaging with multiple business units.
• Detail-oriented and strong time-management skills.
• Ability to manage multiple stakeholders.

Responsibilities

• Build and maintain a structure for Microsoft sales.
• Document processes and evaluate efficiencies.
• Maximise post-sale commercial activity.
• Manage Microsoft orders and invoice verification.

Skills

Strong understanding of operational lifecycle

Experience in negotiation and contracting

Strong problem‑solving skills

Outstanding communication skills

Job description

Description delivered

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where sadrž_t? Actually not; but the core message remains clear. We’re proud to share our story and Make Amazing Happen at CDW.

JOB SUMMARY

Responsible for all Microsoft Operational functions within CDW’s Microsoft Practice which sits within the Sales organisation.

This role will be focused on:

• Building and maintaining a structure that supports the sale of Microsoft products and services with operational excellence
• Documenting our processes and evaluating areas of efficiency when working with both Microsoft and CDW tools, people and processes.
• Evolving service levels and identifying areas to innovate operationally with data‑driven information; raising the bar of what we do today to a more streamlined vision for tomorrow
• Maximising the post‑sale commercial activity, process and order closure

You will work in partnership with various internal business units, supporting initiatives that drive improvements to the way we operate through process, platform and people‑based activities, always demonstrating an adaptive mindset.

KEY RESPONSIBILITIES

As part of this role, you must:

• Stay up to date with all Microsoft processes and tooling required for executing CDW sales
• Load and verify all Microsoft orders onto Microsoft systems (and engage with CDW systems where required)
• Check all Microsoft invoices and future bills for consistency and errors
• Investigating and allocating Microsoft queries using the Customer Logging Tool to identify the correct destination team in Microsoft
• Assist with customer queries, diagnosing the nature of the query and identifying whether internal and external resolution is required, then managing relevant stakeholders
• Create all Microsoft contract packs and ancillary supporting documents (PCC, CPS, etc.)
• Utilise Microsoft e‑Agreements tool to build initial contract pack, adding only relevant contractual elements depending on customer need, and provide the finalised contract to Microsoft for vetting
• Quality‑assure returning contracts or amendments for errors/changes based on initial submissions to Microsoft
• Communicate complex contractual terms to customers in the context of their ongoing agreement with Microsoft and secure signatures on customer contract packs
• Identify contractual errors or changes needed following customer contact and begin the process for contract amendment or supplemental contract add‑on as required
• Work with relevant internal and external stakeholders to gain required information or approvals to action contracts, orders or queries efficiently and within month‑end deadlines
• Maintain a library of price files, both current and all historic files
• Manage the Change of Channel Partner process and paperwork
• Support internal departments with Microsoft processes and engagements as SME for Microsoft operations and ensuring internal stakeholders are kept up to date on changes
• Document and manage all departmental processes and adjust as required, identifying opportunities to improve processes and implementing relevant changes
• Support the Microsoft Practice with various operational demands that support the running success of the business
• Conduct historical audit of processes, both in‑house and with Microsoft; this may also include managing contributors who can help resolve issues and then raising relevant tickets with Microsoft for resolution
• Respond to MS annual audit and manage the project to address MS concerns with relevant stakeholders

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Strong understanding and experience of the operational lifecycle or procurement lifecycle including negotiation, contracting, governance and the management of third parties in larger or more complex engagements
• Experience in building internal departmental brand and engaging with multiple internal business units
• Microsoft experience would be advantageous but is not essential; willingness to undertake relevant training and qualifications is required

ESSENTIAL ATTRIBUTES

• Highly ambitious, credible, motivated,Middle front;? Actually: Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to “win hearts and minds” – confident yet humble in their approach
• Strong problem‑solving skills are essential
• Detail‑oriented with strong time‑management skills combined with the capacity to lead and work on multiple initiatives, while dynamically prioritising and pivoting based on changing business needs
• Outstanding communication skills, with the ability to clearly and concisely present concepts and recommendations in verbal and written formats to customers, senior leaders, and cross‑functional audiences, both internal and external to CDW
• Good ability to manage multiple stakeholders on multiple streams of business, simultaneously
• Confident self‑starter who can work autonomously to meet goals while also able to shift priorities as workload demands
• Prepared for occasional travel between CDW UK and International offices as the role requires whilst maintaining a suitable home‑life balance
• Ability to allocate time for personal development activities such as attending training, achieving certifications, and focusing on soft‑skill development – always seeking to personally develop as an individual

We make technology work so people can do great things.

CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United省? Actually Europe? We will keep text as provided.

CDW is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, shaking, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW’s AI Applicant Notice.