Mercedes Customer Solution Specialist

RAC; Walsall; Hybrid; GBP 21,000; Full time

Job summary

A leading automotive service organization is seeking a Deployment & Communications Specialist for its Mercedes-Benz Cars UK account. Located at the Bescot Head Office in Walsall, this full-time role requires strong teamwork, communication skills, and experience with deployment methods. You will deliver customer solutions, manage communication during breakdowns, and contribute to team goals for customer satisfaction. The position offers a hybrid work model post-probation and a competitive salary with various employee benefits.

Benefits

Bonus scheme eligibility

23 days annual leave

Pension scheme

Life assurance

Family leave support

24/7 confidential personal support

Car salary sacrifice scheme

FREE RAC Ultimate Complete Breakdown Service

Discounts via Orange Savings portal

FREE onsite parking

Qualifications

• Experience with RAC deployment methods and related tools.
• Ability to meet performance KPIs and compliance requirements.
• Proactive mindset with flexibility to adapt to change.

Responsibilities

• Provide professional solutions that meet customer needs.
• Manage response times and keep customers updated.
• Follow up with customers after breakdowns.

Skills

Experience with RAC deployment methods, iCAD systems

Ability to meet performance KPIs

Strong teamwork and communication skills

Proactive mindset

Tools

iCAD Dispatch

Job description

About The Role

🚗 Drive Your Career Forward with RAC

Role: Deployment & Communications Specialist – Mercedes-Benz Cars UK Account Location: Bescot Head Office, Walsall (Hybrid after successful probation) Hours: Full‑time, 35 hours per week (Mon–Sun, 06:00–22:00) Salary: £20,933.39

Why Join Us?

We’re looking for an enthusiastic, motivated, and detail‑oriented individual to join our RAC team. As a Deployment & Communications Specialist, you’ll play a vital role in ensuring smooth operations and delivering exceptional customer service for our prestigious Mercedes‑Benz Cars UK account.

If you thrive in dynamic environments, love collaborating with others, and want to make a real difference, this is the role for you!

What You’ll Do

• Deliver excellence: Provide professional solutions that meet customer needs and business goals.

• Respond quickly: Manage response times and keep customers updated until their issue is resolved.

• Stay proactive: Follow up with customers after breakdowns and share timely progress updates.

• Collaborate: Build strong relationships with colleagues in Roadside Services to deliver outstanding service.

• Think smart: Choose cost‑effective solutions using RAC’s repair network and third‑party providers.

• Coordinate resources: Liaise with internal and external contacts to ensure efficient deployment.

• Manage systems: Use iCAD Dispatch to make strategic deployment decisions and monitor performance.

• Support compliance: Apply knowledge of contractor arrangements, minimise manual claims, and meet KPIs.

• Drive success: Contribute to team goals that boost profitability, growth, and customer satisfaction.

What You’ll Need

• Experience with RAC deployment methods, iCAD systems, and related tools.

• Ability to meet performance KPIs and compliance requirements.

• A proactive mindset with flexibility to adapt to change.

• Strong teamwork and communication skills.

• Knowledge of National Deployment Centre (NDC) processes.

• Familiarity with breakdown products, data protection, health & safety, and FCA compliance.

What’s in It for You?

At RAC, we believe in rewarding our colleagues. Alongside a competitive salary, you’ll enjoy:

• Bonus scheme eligibility

• 23 days annual leave

• Pension scheme (up to 6.5% employer contribution)

• Life assurance (2x salary, rising to 4x for pension members, with flexible options up to 10x)

• Family leave support and resources

• 24/7 confidential personal support service (for you and household members 16+)

• Car salary sacrifice scheme (after 12 months, including EV options)

• FREE RAC Ultimate Complete Breakdown Service from day one

• Discounts via Orange Savings portal (retailers, supermarkets, holidays, tech & more)

• FREE onsite parking

• Automatic enrolment into our Colleague Share Scheme – Owning it Together, giving you a stake in RAC’s future success

Ready to Shift Gears?

This is your chance to showcase your expertise, join an energised team, and contribute to RAC’s reputation for excellence.

Apply today and become part of a company where your skills make a real impact and your career can thrive.

Together we are all #OrangeHeroes – come be part of our journey!

We’re committed to building a diverse, inclusive, and collaborative culture. We welcome applicants from all backgrounds and experiences.