Mental Health Administrator

Transformationunitgm; Oxford; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider is seeking a Mental Health Administrator to support the Adult Mental Health Team in Oxford. This full-time position involves administrative tasks including managing calls, reception duties, and document handling. Candidates should possess strong written and verbal skills, IT proficiency, and a good educational background. The role is a permanent contract with opportunities for progression and excellent benefits, including annual leave and learning development schemes.

Benefits

27 days annual leave, plus bank holidays

NHS Discount across a wide range of shops and restaurants

Cycle to work scheme

Employee Assistance Programme

Excellent opportunities for career progression

Qualifications

• Experience of working in a team setting.
• NHS experience preferred.
• Experience of working in a Social Care / Patient facing setting.

Responsibilities

• Answering the telephone, taking messages and processing enquiries.
• Assisting with reception duties for Outpatients departments.
• Managing incoming post.
• Providing support with the typing of reports, letters and correspondence.
• Uploading patient information onto Carenotes in a timely manner.

Skills

Good written and verbal skills

Good organisational skills

IT skills including Outlook, Excel and Word

PowerPoint skills

Education

Good level of general education English and Mathematics grade A–C or equivalent

Formal Secretarial Training (i.e. RSA or shorthand qualification)

Digital Dictation Experience

Job description

Main area Adult Mental Health Services - Administration Grade Band 3 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week Job ref 267-OA7548991

Employer Oxford Health NHS Foundation Trust Employer type NHS Site Warneford Town Oxford Salary £24,937 - £26,598 per annum/pro‑ratio Salary period Yearly Closing 21/12/2025 23:59

Mental Health Administrator

Band 3

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti‑racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under‑represented, which include amongst others: people with disabilities; men from all socio‑economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.

Job overview

Are you seeking an admin role as part of a team where you can make a real difference?

If you’re looking to join a unique administration team, The Adult Mental Health Team, forming part of Oxford Health NHS Trust, based in the heart of Oxford City, we are keen to hear from you.

We are dedicated to supporting a range of medical staff who provide support to adults of working age experiencing Mental Health issues. We are an extremely supportive team, and together, we all make a real difference in the community.

This is an administrative role which can be fast paced and challenging, requiring skill to handle all contacts with confidence, compassion, patience and professionalism. In return, you will receive support and development from the team and the Trust itself, such as continuing professional development, opportunity to undertake apprenticeships, yearly appraisals etc.

Main duties of the job

The responsibilities of the role include, but are not limited to:

• Answering the telephone, taking messages and processing enquiries.
• Assisting with reception duties for Outpatients departments.
• Managing incoming post.
• Providing support with the typing of reports, letters and correspondence when required and uploading patient information onto Carenotes in a timely manner.

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.

Our vision is that no matter who you are or where you are, you will tell us that you receive: Outstanding care delivered by an outstanding team

Our values are: Caring, safe and excellent

Benefits

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

Supporting everyone with their mental health has always been important to us but, never more so than now.

So, if you have administration experience or are interested in working in a Mental Health setting, this could be the opportunity for you and just the team member we are looking for!

If you'd like to know more about the role or the team, then please get in touch with Andy, on [e-mail] or 07876 392735

Person specification

Knowledge

• Good written and verbal skills
• Good organisational skills
• IT skills including Outlook, Excel and Word
• PowerPoint skills

Qualifications

• Good level of general education English and Mathematics grade A‑C or equivalent
• Formal Secretarial Training (i.e. RSA or shorthand qualification)
• Digital Dictation Experience

Experience

• Experience of working in a team setting
• NHS experience
• Experience of working in a Social Care / Patient facing setting

Personal Qualities

• Good communication skills with an empathetic approach
• High levels of emotional resilience
• Ability to work under pressure in a calm manner
• Desire to work in a Mental Health Setting

Contractual Requirements

• Ability to travel between sites and to regional meetings
• All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Appointment to this post is subject to the Trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
• We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
• Oxford is a world‑renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Andrew Allsop
Job title Mental Health Office & Admin Manager
Email address [e-mail]
Telephone number 07876 392735

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.