Medical Receptionist

NHS; Wembley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider based in Wembley is seeking an experienced Medical Receptionist. Responsibilities include managing patient appointments, greeting patients, and processing documents. Applicants must possess strong communication skills, familiarity with healthcare settings, and qualifications like GCSE English and Maths. Experience with EMIS and DOCMAN software is advantageous. Join a respected practice that emphasizes teamwork and patient care in a supportive environment.

Qualifications

• Minimum 5 years working experience in the UK.
• Experience working on EMIS or System One.
• Experience in a healthcare setting.

Responsibilities

• Greet patients and manage appointments.
• Process and distribute correspondence from external agencies.
• Support the smooth running of the reception area.

Skills

Communication skills

Data entry accuracy

Organizational skills

Customer service

Education

GCSE Mathematics & English (C or above)

GCSE level educated or equivalent

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Tools

Emis Web

DOCMAN

Job description

To be responsible for undertaking a wide range of administration duties and providing general support to the multidisciplinary team. Duties can include but are not limited to scanning and processing documents, handling and filtering medical reports and letters via DOCMAN, as well as some reception duties such as greeting and directing patients, effective use of the appointment system, booking appointments, processing information, and assisting patients as required.

To act as the central point of contact for patient letters, reports and related documentation, ensuring accurate distribution of information, messages and enquiries to the clinical team. This includes liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Please Note: This position is open only to UK citizens who have a minimum of 5 years working experience in the UK.

Main duties of the job

As a Medical Receptionist, you will greet patients, manage appointments, handle calls and enquiries, and support the smooth running of the reception area. You will assist with patient registrations, prescription requests, and general administrative tasks while maintaining confidentiality and providing a professional, welcoming service at all times. Additional duties may be required depending on workload and staffing levels.

Working Hours: Monday - Thursday: 10:30am - 6:30pm & Friday: 9:30am - 5:30pm

About us

The Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent.

The practice operates across two sites; Willesden (main site), Wembley (branch site).

The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice.

The practice list is 18,000 patients.

The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult,

The practice is well supported by

• 5 GP Partners
• 1 Non Clinical Managing / Executive Partner
• 1 Advanced Nurse Practitioner
• 2 Practice Nurses
• 4 phlebotomists / Healthcare Assistants
• 3 Practice Based Clinical Pharmacists
• 2 Social Prescribers
• 2 In-House First Contact Physiotherapists
• 1 In-House Dietician

The practice provides

• E-Consultations
• Telephone Triage
• Minor Surgery & Cryotherapy
• Family Planning
• Respiratory Clinics
• Ante-natal / Well baby / Mum clinics
• A dietician visits the branch site in Wembley
• A community midwife visits the main site in Willesden

The practice is well supported by

• Operations Manager
• 2 x lead receptionist and facilities leads
• 2 x practice secretaries
• Finance assistant
• IT Data Analyst
• Approx 20 admin, clerical and reception staff members

Job responsibilities

• a.Receive correspondence from external agencies and process accordingly
• b.Scanning documents to the relevant software programme and logging them
• c.Filtering documents suitably according to need and passing to the relevant clinicians to read and action
• d.Initiating contact with and responding to requests from patients, team members and external agencies
• e.Photocopy documentation as required
• g.Input data into the patients healthcare records as necessary
• h.Manage all queries as necessary in an efficient manner
• i.Maintain a clean, tidy, effective working area at all times
• j.Support all clinical staff with general tasks as requested
• k.Completion of administrative tasks in relation to patient results and letters

Secondary Responsibilities

• a.Maintaining and monitoring the practice appointment system
• b.Process personal, telephone and e-requests for appointments
• c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• d.Signpost patients to the correct service
• e.Partake in audit as directed by the audit lead
• f.Action incoming faxes when necessary
• g.Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• h.Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

• Experience working on EMIS or System One
• Experience working with the general public.
• Experience working in a health care setting;